Role Summary
Supports quality assurance, documentation development, business-rule reviews, and standardization of processes for national crime-data collections. Ensures accuracy, consistency, and compliance across data products, procedures, and technical documentation.
Key Duties
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Develop and maintain Standard Operating Procedures (SOPs) and detailed desktop procedures.
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Conduct QA reviews of data-collection products, reports, methodologies, and business-rule changes.
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Validate documentation against technical specifications, XML guides, and data-collection standards.
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Support the creation of e-learning modules for various data-collection activities.
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Standardize documentation workflows and manage content within SharePoint.
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Review communications and ensure clarity and accuracy before release.
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Support certification/recertification activities for incident-based reporting.
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Conduct independent assessments of data quality, business rules, and documentation practices.
Required Qualifications
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Top Secret
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Bachelor's degree in Technical Writing, Business, Criminal Justice, or related field.
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Strong writing skills and experience creating procedural documentation.
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Familiarity with XML, flat-file data structures, and documentation standards.
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Experience with SharePoint.
Preferred Qualifications
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Experience with national crime-data reporting or statistical programs.
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Knowledge of federal documentation standards and training development.
