Retail Security Supervisor
LOCATION:
Tippecanoe Mall – Lafeyette, IN
PAY:
Starting at $20.00/hour
POSITION TYPE:
Full-Time
SCHEDULE:
Sunday: 11:00 AM - 7:00 PM
Monday-Tuesday: 12:00 PM - 8:00 PM
OVERVIEW:
We are seeking a Retail Security Supervisor to lead and support our on-site security team. This role is responsible for ensuring a safe, secure, and welcoming environment for customers, employees, and vendors while delivering excellent customer service and strong team leadership.
BENEFITS:
- Medical, dental, vision, and short-term disability insurance
- 401(k) with company support
- Paid time off
- Employee discounts (retail, dining, entertainment)
- Employee Assistance Program (EAP): counseling, financial, legal, and wellness support
- Focus on work-life balance and employee well-being
KEY RESPONSIBILITIES:
Team Leadership & Supervision
- Supervise, coach, and support Security Officers and Shift Leads
- Manage performance, including coaching and corrective actions when needed
- Assist with hiring, training, and ongoing development of staff
- Ensure proper scheduling, coverage, and accurate timekeeping
Security Operations
- Oversee daily security operations and ensure compliance with post orders and company policies
- Conduct site patrols and inspections to maintain safety standards
- Ensure reports, logs, and documentation are completed accurately and on time
- Respond to incidents, emergencies, and alarms; coordinate with local authorities as needed
Safety & Systems Management
- Monitor and support the use of security systems (CCTV, alarms, fire panels, access control, elevators)
- Ensure all equipment and company vehicles are maintained and functioning properly
- Maintain knowledge of emergency procedures and enforce safety protocols
Client & Communication
- Build strong relationships with mall management, tenants, and local police/fire departments
- Communicate regularly with the Operations Manager regarding team and site performance
- Provide excellent customer service through professional interactions with all visitors
QUALIFICATIONS:
Required
- Prior security experience with supervisory or leadership responsibilities
- Knowledge of security operations, procedures, and safety practices
- Ability to obtain and maintain required security licenses/certifications
- Strong written and verbal communication skills (report writing required)
- Ability to remain calm and professional in high-pressure situations
Skills & Competencies
- Proven leadership and team management skills
- Strong customer service mindset
- Ability to multitask, stay organized, and prioritize effectively
- Comfortable using security systems and standard office equipment
- Reliable, adaptable, and detail-oriented
- Strong interpersonal skills with the ability to work across diverse groups
Work Environment
This is a hands-on leadership role requiring time spent both supervising staff and actively participating in security operations, including patrols and incident response.
ADDITIONAL INFORMATION:
This role requires professionalism, reliability, and adherence to all company policies and safety standards. Duties may vary based on business needs.
Requirements:
MINIMUM QUALIFICATIONS AT ENTRY
Additional qualifications may be specified and receive preference, depending upon the nature of the position.
Education/Experience:
- High School Diploma and/or equivalent; Required
- Minimum 2 years prior experience in loss prevention, life safety, CCTV systems and access computer system, one year of which must be in the capacity of a supervisory position within the Security Industry.
- Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation.
- State Guard License not required in Indiana.
- CPR and First Aid Certification a plus.
Competencies (as demonstrated through experience, training, and/or testing):
- Must be able to meet and continue to meet any applicable state, county and municipal licensing requirements for Security Officers.
- Must be able to meet and continue to meet requirements for specific skills, certifications or authorizations specified for the assigned site.
- Knowledge of security operations and procedures.
- Knowledge of supervisory practices and procedures.
- Ability to provide positive direction and motivate performance.
- Understanding of a variety of security and safety devices and controls.
- Ability to learn quickly and carry out instructions furnished in written, oral, or diagrammatic form.
- Ability to track and maintain schedule assignments.
- Ability to be an effective team member.
- Ability to maintain professional composure when dealing with unusual circumstances.
- Courteous telephone manner.
- Ability to adapt to various sites and changes in post procedures.
- Ability to adapt to changes in the external environment and organization.
- Ability to write routine correspondence, including logs and reports.
- Good organizational skills.
- Strong customer service and results orientation.
- Strong interpersonal skills, with the ability to interact effectively with clients, at various social levels and across diverse cultures.
WORKING CONDITIONS (Physical/Mental Demands)
With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:
- Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations.
- May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
- Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to any mandatory licensing requirements and site-specific requirements.
- Directing staff in a positive manner.
- May be required to work overtime without advance notice.
- Required ability to handle multiple tasks concurrently.
- Keyboarding, basic computer usage and operating controls.
- Seeing, hearing, speaking, and writing clearly in order to communicate with employees and clients, observe and report incidents, and direct others.
- Frequent sitting, standing and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain.
- Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling.
- Frequent lifting and/or moving up to 10 pounds, occasional lifting and/or moving up to 25 pounds, and additional lifting and/or moving ability as might be required for the assigned site.
- Close vision, distance vision, and ability to adjust focus.
- May be required to use vehicle for the performance of duties.
- On occasion may be required to perform stressful and physical activity.
- Normal vision or corrected by use of glasses and/or contacts for normal reading and viewing abilities.
- Depending upon assignment may be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and devices and/or awareness of personal safety and safety of others.
- May be exposed to or required to handle sensitive and confidential information.
Req Benefits: - Comprehensive medical, dental, vision, and STD insurance - 401(k) plan for future savings - Generous paid time off to recharge - Competitive salary with an employee discount program at retailers, restaurants, and entertainment venues - Access to an Employee Assistance Program (EAP) for free, confidential counseling and resources - Support for stress management, financial guidance, legal assistance, and family challenges - Commitment to mental and emotional well-being, fostering a thriving work-life balance
Compensation: Starting at $20.00/hour
