Second Chance is a 501(c) (3) nonprofit that provides people, materials and the environment with a second chance. We deconstruct buildings and homes, salvage usable materials and make those available to the public through our 250,000 square feet of retail space.
Second Chance, Inc. is hiring a AR Specialist, who is interested in joining a business with a heart, we'd like to talk with you.
As AR Specialist, you are responsible for the collection activities of assigned pledge receivables, in the Finance department -- managing the cash flow and its support services to our Deconstruction Sales Team.
Responsibilities include:
· Collection activity of assigned pledge receivables
· Makes independent decisions, including follow-up on payment commitments from donors.
· Makes recommendations to management on agreements relating to necessary repayment schedules.
· Systematic documentation of all daily collection activities is required.
· Functions as primary customer contact for all collection related activities.
· Formulates collection strategies to ensure timely donor payments.
· Reviews and works to resolve AR delinquencies within assigned area of responsibility, including internal/external escalation to senior management as may be required.
· Responsible for research and resolution of escalated delinquent accounts.
· Will provide timely response to all donor inquiries.
· Will prepare statements and other supporting documentation as necessary to generate prompt donor payments and manage AR portfolio.
· Prepares weekly and monthly updates and status reports of outstanding delinquencies.
The successful candidate is a self-motivated self-starter: you remain curious and highly productive without extensive oversight. You are an enthusiastic and proactive problem solver with a "can do" attitude. You are solutions-oriented, excited and energized by challenges, and learn and solve problems proactively and creatively. You have exceptional organizational and communications skills.
The ideal candidate has:
· Knowledge of billing & collections procedures, including Fair Debt Collections Laws and bankruptcy procedures and regulations.
· Excellent customer services skills and the ability to manage conflict and negotiate successful outcomes.
· Must be able to analyze and interpret medium to high complexity documents to make sound decisions and recommendations.
· Proficient in time management.
· Strong computer skills including all applications in Microsoft Office including pivot tables and complex formulas, Quickbooks, and Salesforce.
· Excellent verbal and written skills, with a strong attention to detail.
· 3-5 years experience of high volume commercial collections experience.
Pay: $20.00 - $22.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid sick time
- Paid time off
Work Location: In person
