We're now hiring an experienced Service Director to lead our growing service operation in the greater Baltimore, MD area. This is an excellent opportunity for a proven automotive leader, with imports-line experience, who understands how to build strong teams, improve performance, and deliver an exceptional customer experience.
The ideal candidate has a successful background managing high-volume service departments within an import dealership and is passionate about developing people while driving profitability and operational excellence.
If you're a results-driven Service Director with a strong import dealership background and a passion for leading successful teams, we'd like to hear from you.
Apply today and take the next step in your automotive leadership career.
Service Director Responsibilities:
- Lead all service department operations, driving profitability, efficiency, customer satisfaction, and fixed operations performance.
- Recruit, develop, and lead a high-performing team while fostering a culture of accountability, teamwork, and continuous improvement.
- Monitor key performance metrics, manage departmental budgets, and implement strategies to improve CSI, productivity, profitability, and customer retention.
- Ensure compliance with manufacturer standards, warranty procedures, and dealership policies while resolving escalated customer concerns and maintaining a safe, organized work environment.
Required Qualifications:
- Minimum of 5 years of automotive Service Director or Fixed Operations leadership experience.
- Import dealership experience is required. Experience with brands such as Toyota, Honda, Lexus, Acura, Nissan, Infiniti, Subaru, Mazda, Volkswagen, Audi, BMW, Mercedes-Benz, or similar import franchises is strongly preferred.
- Demonstrated success improving CSI, technician retention, profitability, and operational performance.
- Strong leadership, coaching, and communication skills.
- Experience hiring, developing, and retaining high-performing teams.
- Ability to analyze financial reports and identify opportunities for growth.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
We Offer:
- Competitive base salary plus performance-based bonus opportunity.
- Comprehensive medical, dental, and vision insurance.
- 401(k) with company match.
- Paid vacation and holidays.
- Ongoing training and professional development.
- State-of-the-art technology and dealership systems designed to help your team succeed.
- Long-term career growth with a stable, respected automotive organization.
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Pay: $150,000.00 - $250,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
