Role Description
The Kronenberger Insurance Agency, affiliated with State Farm, is seeking a Customer Relationship Specialist who is passionate about delivering exceptional client service. This role is ideal for someone who enjoys problem-solving, building relationships, and contributing to a collaborative, high-standards team environment.
You will receive structured training, ongoing coaching, and the autonomy to serve clients effectively — with support and guidance, not micromanagement.
Position Responsibilities
- Assist clients with policy updates, coverage questions, billing inquiries, and claims support
- Deliver proactive, solutions-focused service that strengthens long-term client relationships
- Support client retention and referral initiatives through consistent follow-up
- Identify potential coverage gaps and coordinate warm handoffs to licensed sales team members
- Maintain accurate documentation and ensure timely resolution of client requests
Qualifications
- Property & Casualty Insurance Licensed
- Highly organized, dependable, and service-oriented
- Strong verbal and written communication skills
- Effective follow-up and problem-resolution abilities
- Collaborative, team-first mindset
What We Offer
- Paid training and structured mentorship
- Supportive, growth-focused office culture
- Performance-based bonuses
- Career pathway opportunities, including advancement into sales or hybrid service/sales roles
If you want your work to be recognized and valued while building a meaningful career, we encourage you to apply.
