Business Title
Operations Coordinator
Applications Accepted From
Intradepartment
Special Instructions to Applicants
THIS POSITION IS CURRENTLY ONLY OPEN TO TRANSPORTATION AND PARKING SERVICES EMPLOYEES.
Interested individuals should complete an online application and be prepared to upload the following documents at the time of application:
1. Current CV or Resume
2. Cover letter summarizing interest and qualifications for the role
For full consideration, please submit your materials by position closing date
This position is eligible for the following benefits:
medical, vision, dental, basic and supplemental life, winter break closure, paid holidays, educational benefits for you and eligible dependents, sick leave, vacation, and retirement.
Department Summary
The Operations Coordinator is responsible for the daily oversight and coordination of university transit programming, including fixed-route services, paratransit services, and on-demand transportation options. This position provides leadership and supervision to intermittent and student transit operators while supporting campus outreach, promotion, and engagement efforts to increase awareness and utilization of transportation services.
The Coordinator also assists with administrative coordination and reporting for transit programming and field-based operations. This includes providing support for after-hours services, special events, fleet services and vehicle detailing functions, and parking field operations as needed to meet evolving operational demands.
Position Responsibilities:
- Supervises daily operations for university transit programming which can include fixed route services, paratransit services, fleet detailing and cleaning, and on-demand transit programming.
- Monitors service performance, on-time reliability and service quality across assigned service functions.
- Manages scheduling and staffing plans to ensure adequate service coverage, adjusting service delivery in real time to address disruptions, staffing shortages, or demand fluctuations.
- Develop service and ridership reports to inform decision making and service planning efforts and track KPI’s such as ridership by route/stop, peak demand periods, and service productivity to identify opportunities for service optimization, efficiency improvements, and cost containment strategies.
- Responsible for hiring, scheduling, supervision, performance management and development for operations team providing direct oversight to intermittent and student transit operators. Directs the daily operations of assigned staff and ensures resources are available to achieve work plans and resolve complex business needs.
- Oversees inspection documentation and supports vehicle maintenance and fleet upkeep to ensure operational readiness
- Supports transit outreach initiatives including tabling events and marketing and rider outreach campaigns to promote service offerings.
- Responds to customer inquiries, feedback, and service concerns in a timely an professional manner.
- Assists with implementation and training on new transit technologies and software systems.
- Assists with departmental projects and strategic initiatives as needed.
- Assists with administrative coordination and reporting for transit programming and field-based operations. This includes providing support for after-hours services, special events, fleet services and vehicle detailing functions, and parking field operations as needed to meet evolving operational demands.
- Ensures staff adherence to standard operating procedures and service guidelines and compliance with university, state, university collective bargaining agreement, and federal service requirements. Conducts employee/labor relations matters as necessary in alignment with university policy & contractual requirements and proactively works to diffuse potential conflict before it begins.
- Serves as the primary point of contact for after-hours support/resolution for assigned programs.
- Displays leadership that results in teamwork, customer focus, innovation and continuous process improvement within their organization. Serves as a liaison for Transportation & Parking Services operations, representing the unit in a professional and customer-centric manner.
- Assists with documentation of standard operating procedures, preventative maintenance schedules, departmental guidelines, professional development and training, and safety/emergency procedures for operations activities & personnel in compliance with university, state, and federal regulations.
- Maintains operational inventories.
Successful Candidate:
- Must possess a valid Driver’s License
- Must possess or be able to obtain an underground storage tank (UST) class C Operator Certification within 30 days of employment (training provided).
Position Profile
Monitors campus transportation and parking activities and compliance with established policies. Responsible for overseeing permit parking, parking enforcement, event transportation, business transportation, campus transit service, safety and training, and facility and operations maintenance.
Level Summary
Manages and resolves complex and ambiguous issues. Works on both strategic and operational challenges, addressing problems that require advanced knowledge and experience. Often takes on leadership roles in projects or initiatives.
Supervisory Responsibilities
Provides mentorship and guidance to team. Infrequently has a limited number of direct reports.
Fiscal Responsibilities
May have budgetary responsibility for small-scale projects or initiatives.
Problem Solving
Solves complex problems, often with limited guidance.
Independence of Action
Works independently; seeks guidance for unusual situations.
Communication and Collaboration
Collaborates with team members and external departments. May represent the team in meetings with internal and external stakeholders.
Physical Requirements
Requires a range of physical activities. Positions may require driving, standing, walking through parking facilities, and/or ascending stairs or ramps.
Minimum Qualifications
Requires a Bachelor’s degree in a related field and 5 or more years of related professional experience, or equivalent education and experience. Certain positions may require Commercial Driver’s License (CDL).
Must possess a valid Driver’s License
Must possess or be able to obtain an underground storage tank (UST) class C Operator Certification within 30 days of employment (training provided).
Department
Transportation & Parking
Pay Rate
The target salary range is $43,888 to $51,377 commensurate with the selected candidate’s education and experience while considering internal equity.
Ohio University is proud to offer a robust healthcare plan that includes maternity care, counseling and mental healthcare, prescription coverage, vision, dental, orthodontia care, and more. Our robust benefits package also includes paid holidays, sick time, personal time, a tuition waiver up to 100% for self and dependents, an excellent retirement plan with up to a 14% employer contribution, a 12-week parental leave program, adoption reimbursement, flextime and flexplace policies, an employee assistance program, access to professional development programs, and additional employee resources. Additional information is available at https://www.ohio.edu/hr/benefits.
Total Compensation Estimator (For Full-Time Benefits Eligible Employees)
Discover the full value of joining Ohio University by clicking this link:
https://www.ohio.edu/hr/compensation/total-compensation-estimator
Our Total Compensation Estimator shows your offer package in dollars: salary plus university paid benefits including health coverage, retirement contributions, paid time off, tuition benefits, and more.
See details on what we offer in one place and compare different options for retirement and insurance.
Estimates are informational only; exact coverage is determined by eligibility policies and official plan documents.
Pay Range
$43,888.00-$62,459.00
Job Category
Administrative at-will appointment
Employment Type
full-time regular
Job Family
Environmental Safety & Police Services
Job Sub Family
Transportation & Parking
Posting End Date
08/23/2026
Planning Unit
Vice President for Finance & Administration
Work Schedule
Primary shift Monday-Friday 6:30 AM- 3:30 PM. Position may require evening and weekend work at times to support operations and after-hours support.
Transportation & Parking Services (TPS) is a 24-hour operation, 365 days a year. Position requires on-call status to respond to operational needs & service calls and work through the resolution of customer support inquiries as they arise.
Expected hours worked per week
40+
Expected duration of assignment
Ongoing
Applicants may contact this person if they have questions about this position.
Non-Discrimination Statement
Ohio university is proud of its rich history and as part of our ongoing efforts to provide and support a transformative learning experience, we affirm our commitment to fostering a welcoming and respectful workforce and community. All qualified applicants are encouraged to apply and will receive consideration free from discrimination on the basis of age, ancestry, color, disability, ethnicity, gender, gender identity or expression, genetic information, military service or veteran status, national origin, pregnancy, race, religion, sex, sexual orientation, status as a parent or foster parent, or any other bases under the law. Ohio university is an equal access/equal opportunity employer.
