Basic Scope / Purpose
The Operations Manager is responsible for leading and optimizing warehouse and fulfillment operations at their assigned site, ensuring alignment with Staci Americas standards. This role drives operational performance, client satisfaction, and financial results by ensuring consistent execution, strong leadership, and alignment with company standards.
This position partners closely with Client Success, Transportation, HR, and Finance to deliver scalable, efficient, and high-quality logistics solutions across a diverse client portfolio.
Key Responsibilities
Operational Leadership & Execution
- Lead daily warehouse and fulfillment operations, including receiving, picking, packing, shipping, and inventory control
- Ensure consistent execution of operational processes across all shifts and departments
- Drive productivity, accuracy, and service level performance (SLA adherence)
- Identify and resolve operational bottlenecks impacting throughput and client service
Client & Service Performance
- Own service performance across assigned client accounts, including B2B and e-commerce operations
- Partner with Client Success teams to ensure alignment on service expectations and issue resolution
- Participating in client calls, escalations, and business reviews as needed
- Ensure timely communication of delays, shortages, or service risks
People Leadership & Development
- Lead, coach, and develop a team of Operations Managers, Supervisors, and frontline associates
- Promote a culture of accountability, engagement, and continuous improvement
- Partner with HR on employee relations, performance management, and workforce planning
- Ensure proper staffing levels through collaboration with staffing agencies and internal recruitment
Financial Performance & Cost Control
- Own labor planning, budgeting, and cost control across the operation
- Monitor labor-to-hour (LTH), overtime, and productivity metrics
- Identify cost-saving opportunities while maintaining service levels
- Partner with Finance and Payroll to ensure accurate reporting and cost tracking
Process Improvement & Compliance
- Drive continuous improvement initiatives to enhance efficiency, quality, and safety
- Ensure compliance with SOPs, company policies, and regulatory requirements
- Support audit readiness and corrective action plans
- Standardizing processes across operations to improve consistency and scalability
Cross-Functional Collaboration
- Partner with Transportation, Client Success, IT/TMS, HR, and Finance teams
- Support client implementations, transitions, and new business onboarding
- Align operational execution with company strategy and network standards
Qualifications
Required
- 7+ years of experience in warehouse operations, logistics, or 3PL environments
- Proven leadership experience managing managers and supervisors
- Strong understanding of fulfillment operations (B2B and/or e-commerce)
- Experience with labor planning, KPIs, and cost management
- Excellent communication and problem-solving skills
- Ability to lead in a fast-paced, high-volume environment
Work Environment
· Typical work environment includes both professional office settings and active warehouse operations.
· Onsite Role
Physical Demands
· Must be able to sit, stand, and walk for extended periods.
· Regular use of computers, phone, and warehouse visits and walking in high-volume areas.
EEO Policy: Staci Americas provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Staci Americas complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Pay: $100,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Application Question(s):
- How many years of experience do you have managing warehouse, logistics, or 3PL operations?
- How many direct reports have you managed, including supervisors or managers?
- Do you have experience managing high-volume fulfillment operations?
- Do you have experience managing labor planning, productivity, and overtime metrics?
- Do you have experience partnering with staffing agencies and supporting workforce planning?
- Are you bilingual in English and Spanish?
Work Location: In person
