Criteria:
Red Cross CPR/AED certification required within 60 days of hire.
Responsibilities include, but are not limited to:
- Get and Keep Members
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Provide the highest quality customer service to all members by greeting them with a welcoming, friendly, energetic, and positive attitude at all times. Use members names as often as possible.
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Set an example of professional behavior and exceptional customer service for all team members.
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Embrace and follow the company Service Standards, the guidelines outlined in the AFF Training and Policy Manuals, and any applicable department-specific team handbooks.
- Respond to member concerns and/or comments in a timely and professional way.
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Know the clubs emergency response protocol and be prepared to act. Exercise sound judgment with safety as a priority.
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Arrive to work 10 minutes early and in department-specific uniform.
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Be a team player by contributing to both club and organizational goals.
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Participate actively in all club, department, and company meetings. Inform the team and club members of developments, promotions, activities, and upcoming events within the club and throughout the organization.
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Communicate effectively with all team members.
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Attend regularly scheduled department meetings for ongoing training and information sharing.
- Use proper chain of command.
As a Housekeeping Attendant, additional responsibilities include, but are not limited to:
- Record necessary repairs of equipment and/or noticeable repairs needed in club Maintenance Log.
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Report low inventory levels of products and supplies.
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Report any and all accidents and/or incidents to GM or AGM immediately while completing proper paperwork.
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Conduct a walk through with Housekeeping Manager at the end of each shift to confirm completion of duties.
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Other duties as reasonably assigned.
