Job Overview
We are seeking a Customer Service Representative for a gun manufacturing business who will serve as the primary point of contact for customers. The role focuses on providing exceptional support via phone, email, or in-person interactions, addressing inquiries, resolving issues, and ensuring customer satisfaction while adhering to strict firearms regulations and company policies. This position requires strong communication skills, product knowledge, and the ability to handle sensitive situations with professionalism.
Responsibilities
- Respond promptly to customer inquiries via phone, email, ensuring high-quality service delivery.
- Provide accurate information regarding products and services while addressing customer concerns effectively.
- Maintain detailed records of customer interactions and transactions in our database.
- Analyze customer feedback and suggest improvements to enhance service quality.
- Collaborate with other departments to resolve complex issues and ensure customer satisfaction.
- Perform data entry tasks accurately and efficiently, ensuring all information is up-to-date.
- Perform Light duty secretarial and Admin/HR assistance.
Skills
- Proven experience in a call center or customer support environment is highly desirable.
- Strong communication skills in English, both verbal and written.
- Proficient in using office software and computerized systems for data entry and analysis.
- Excellent problem-solving abilities with a keen attention to detail.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- Experience with firearms.
- ERP experience is preferred.
- A positive attitude and willingness to learn in a dynamic office setting.
Join our team as a Customer Service Representative where you can make a difference by providing top-notch support to our valued customers!
Job Type: Full-time
Pay: From $40,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Do you have experience with firearms?
Work Location: In person
