Job Title: Automobile Service Writer/Manager.
Location: Shoreview Amoco.
Job Type: Full-Time.
Position Overview:
We are seeking a knowledgeable and customer-focused Automobile Service Writer/Manager to oversee daily operations of our service department. This role combines strong customer service skills with technical understanding of automotive repair and maintenance. The Service Writer/Manager will act as the liaison between customers and technicians, ensuring a smooth workflow, accurate repair documentation, and a high level of customer satisfaction.
Key Responsibilities:
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Greet customers, listen to their concerns, and accurately document vehicle issues.
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Create, explain, and manage repair orders with clarity and professionalism.
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Provide cost estimates, timelines, and obtain customer approval for services.
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Assign and schedule work to technicians based on skill, availability, and priority.
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Monitor repair progress and communicate updates to customers.
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Ensure all services are completed accurately, on time, and within budget.
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Handle warranty claims, insurance paperwork, and parts ordering as needed.
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Maintain a clean, safe, and organized service area.
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Train, supervise, and support service staff to meet performance goals.
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Promote additional services, preventive maintenance, and dealership/ shop specials.
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Resolve customer complaints with professionalism and efficiency.
Track department performance metrics, including sales, productivity, and customer satisfaction.
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Qualifications:
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High school diploma or equivalent (Associate’s or Bachelor’s degree a plus).
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3+ years of experience as a Service Writer, Advisor, or Automotive Service Manager.
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Strong understanding of automotive systems, diagnostics, and repair processes.
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Excellent communication and interpersonal skills.
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Proven ability to manage staff and delegate effectively.
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Proficiency with automotive software (e.g., Reynolds & Reynolds, CDK, Mitchell, etc.) and MS Office.
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Strong organizational and problem-solving skills.
Valid driver's license and clean driving record.
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Preferred Skills:
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ASE certification or equivalent industry certifications.
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Previous management or supervisory experience.
Sales and customer service background.
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Compensation & Benefits:
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Competitive base salary plus performance-based incentives.
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Health, dental Insurance.
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Paid time off and holidays.
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401(k) retirement plan.
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Employee discounts on parts and services.
