Find growth in your management skills while working with elite service providers and amazing guest-service teams at Urban Nirvana. Job perk: get monthly incentive services & exclusive deals on luxury retail!
Job Description:
As a Location Manager, you set the tone for guest experience. You and your team’s energy plays an integral part in delivering exceptional guest care whether the guest is here for a spa or salon experience or to browse our retail boutiques. You will be responsible for the day-to-day spa and salon operations at the location level. Some of your duties might include, but are not limited to:
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Keeping track of inventory, and understanding when/how to order more.
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Demonstrating a professional and dependable attitude at all times—the staff will follow your lead.
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Organizing and supervising team member schedules.
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Ensuring the team members are informed of company policies, procedures, incentive plans & goals.
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Responding to, and resolving customer concerns in a timely manner with grace and professionalism.
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Collaborating with managers company wide to reach financial goals, elevate customer satisfaction, and create the best working environments for staff.
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Driving revenue by encouraging service upsells and product sales.
An ideal candidate is someone who:
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Has prior experience working in customer service management.
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Has prior experience in spa/salon booking software.
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Works well in a fast-paced and high-pressure environment.
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Is very attentive to detail.
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Can moderate between staff-to-staff, staff-to-client, or client-to-client conflicts with swiftness and calmness.
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Aims to maintain a positive attitude even amidst challenging situations.
Benefits:
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Opportunities for Growth.
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Retail Discount.
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Service perks & Discounts.
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Paid Time Off.
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Full-time employee benefits: (Medical, Dental, Vision, Short Term Disability, Life Insurance, and 401K. Full-time employees who work 30+ hours per week are eligible to enroll in these benefits.
About Urban Nirvana Spa & Salon:
• Luxury Spa & Salons in South Carolina• Female-owned business formed in 2000• Established in Charleston but has since grown to 10 locations across the state!Charleston/Columbia/Greenville
