Key Responsibilities:
- Supervise, train, and mentor Front Desk Agents.
- Conduct daily pre-shift briefings to communicate VIP arrivals, occupancy rates, and special events.
- Provide ongoing feedback and conduct performance reviews for the front office team
- Welcome and greet guests in a warm, professional manner upon arrival and departure of the hotel.
- Check guests in and out efficiently, ensuring accuracy in reservation details, payment, and room assignments.
- Manage reservations, including modifications and cancellations, while ensuring accuracy in our hotel management system.
- Answer phone calls and respond to guest inquiries, messages, and requests promptly.
- Handle cash, credit card, and other payment transactions accurately.
- Coordinate with Housekeeping and Maintenance to ensure room readiness and service requests are completed.
- Maintain knowledge of hotel features, room types, rates, and promotions.
- Address and resolve guest complaints or issues courteously, escalating when necessary.
- Maintain the cleanliness and organization of the front desk and lobby area.
- Assist with guest transportation arrangements and provide local information as needed.
- Follow all hotel policies, procedures, and safety standards.
- Other tasks as necessary.
Obtaining Health Certificate and Alcohol Beverage Control (ABC) License required within 30 days of hire.
Chauffeur’s License highly recommended.
Job Types: Full-time, Part-time
Pay: $13.00 - $14.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Work Location: In person
