Experienced Plumbing Technician Roto Rooter – Davenport, IA
Roto-Rooter, a premier provider of drain cleaning services in Quad Cities and Iowa City area, is looking for a top notch drain cleaning technician. The career opportunities at our company can help you achieve higher levels of personal, financial and professional success.
We have an immediate need for a responsible, motivated, hard-working technician who knows how to provide excellent customer service and make the most out of every job. You will work with both commercial and residential customers.
We are looking for someone who is career-minded, manages their time efficiently, possess outstanding troubleshooting and repair skills, and enjoys working with customers. Our technicians are rewarded for their quality work.
Key Responsibilities
- Diagnose and resolve complex residential and commercial drain and sewer line problems.
- Operate advanced drain cleaning and diagnostic equipment including hydro-jetters, large sectional machines, sewer cameras, and locating equipment.
- Identify root causes of recurring drain and sewer issues and recommend appropriate repair, replacement, or maintenance solutions.
- Mentor, train, and support apprentice and entry-level technicians in proper service procedures, equipment operation, and safety practices.
- Assist management with field training, quality control, and technician development.
- Ensure junior technicians follow company procedures, operational standards, and safety requirements.
- Build strong customer relationships through professionalism, communication, and high-quality service.
- Educate customers on repair options, preventative maintenance, and proper system care.
- Handle escalated customer concerns and provide effective resolutions when needed.
- Complete service calls efficiently, accurately, and in a timely manner.
- Maintain accurate documentation including invoices, service tickets, job reports, and inspection notes.
- Assist with scheduling coordination, dispatch communication, and field troubleshooting when necessary.
- Maintain advanced drain cleaning equipment, tools, and company vehicles in proper working condition.
- Ensure vehicles are clean, organized, fully stocked, and prepared for daily operations.
- Enforce company safety procedures, jobsite safety standards, and PPE compliance at all times.
Qualifications
- 3+ years of drain cleaning or plumbing service experience preferred.
- Strong knowledge of residential and commercial drain systems.
- Experience operating hydro-jetters, sewer cameras, and locating equipment.
- Leadership and mentoring abilities.
- Strong sales and customer service skills.
- Valid driver’s license with clean driving record.
- Ability to work on-call, nights, weekends, and emergency service rotations.
Physical Requirements
- Ability to lift 75-100 pounds regularly.
- Ability to work in confined spaces and physically demanding environments.
- Ability to stand, bend, kneel, and climb for extended periods.
Job Type: Full-time
Pay: $24.00 - $28.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Parental leave
- Vision insurance
Work Location: In person
