Description:
JOB SUMMARY:
Technicians are responsible for performing vehicle repair and maintenance as assigned in accordance with dealer and factory standards with a focus on customer service excellence.
ESSENTIAL FUNCTIONS:
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Primary Responsibility, Scope of Work, KPI Management, complexity: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Perform assigned work with excellence and high quality as efficiently as possible.
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Receive work orders and perform assigned tasks as required.
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Inventory and maintain required personal service tools in safe condition to perform jobs assigned.
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Communicate with parts department to obtain necessary parts to complete work.
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Inspect vehicle thoroughly to ascertain whether additional and/or safety items require attention; report any problems.
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Keep track of time spent on each job and use time clock to record times in various segments of the work order.
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Write clear and concise descriptions of repairs performed on various segments of work order.
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Keep track of all types of work done and parts used.
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Road Service Calls – travel to customers location in company service truck to perform repairs at the customers location.
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Assist in training and development of Junior Level Technicians.
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Advise Service Foreman/Service Manager of any delays or problems.
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Keep work area clean and tools and supplies secure.
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Maintain all industry related and required applicable Certifications.
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Conform with and abide by all regulations, policies, work procedures and instructions.
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Conform to all safety rules and use of appropriate safety equipment.
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All other duties assigned.
Key Performance Indicators:
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Technician Performance Efficiency (minimum of 80%).
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OEM Certification Maintenance.
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Comeback Percentage (Less than 2%).
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Adherence to Core Values.
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Completion rate of assigned company training.
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Compliance to company safety policies.
Competencies
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Technical Capacity.
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Problem Solving/Analysis.
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Leadership.
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Discretion.
Supervisory Responsibilities:
This position may include limited supervisory responsibilities. (Training and Development)
Work Environment: While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles, moving mechanical parts and vibration. The employee is occasionally exposed to a variety of ambient weather conditions. The noise level in the work environment can be loud.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 6 a.m. to 6 p.m. Shifts may vary. Occasional overtime and weekend work may be required.
Travel
Some travel may be required for this position.
ADDITIONAL RESPONSIBILITIES:
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Assist in New Bus Deliveries.
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Assist in Facility Maintenance.
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Perform Monthly Safety Inspection.
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Requirements:
JOB SPECIFICATIONS: (Please describe what is required for satisfactory job performance in each category.)
Education and Experience:
High school diploma
Technical School Diploma/Certificate
Capability of installing the following:
Air Drains
Fog lights
Child Safety Alert Systems (EP1, EP2 & EP3)
Bus Lettering
Bike Rack/Deployment light
Fare Box
Preferred Education and Experience:
Vocational College or Trade/Technical School Diploma/Certificate
1 + Years Professional Automotive Mechanics Experience
