Mercedes-Benz of Novi is focused on creating an amazing work environment for our employees because we realize that they are our greatest asset! Over the years our employees have helped us become the proud recipients of a range of awards and exclusive benchmarks. If you are looking for an opportunity with excellent career growth while working for a company that is dedicated to their employees, then please join our team and help us grow to the next level!
About You
You’re a passionate, skilled, and dedicated individual who is excited by the opportunity to work at our store. You’re highly self-motivated and detail-oriented with solid organizational and time-management skills. You’re excited about innovative technologies and ideally have previous automotive dealership experience. We are committed to our goal to provide the ultimate customer experience and are searching for a like minded candidate.
What We Offer:
· State of the art facility
· Competitive pay
· Health, dental and vision insurance
· 401k
· Opportunity to grow
Responsibilities:
· Interact with customers every day by following up over the phone after a Service Appointment
· Listen to the customer, answer their questions, and direct customers appropriately as they request.
· Schedule service appointments
· Confirm scheduled & missed appointments
· Respond quickly to customer phone calls, internet leads through online scheduling, and live chat inquiries
- Accurately file away repair orders for future reference
Qualifications:
· Must have strong computer skills, including Gmail, Excel, and Word
· Must have a strong customer service background
· Outgoing and friendly personality
· Must have excellent verbal and written communication skills
· Must be punctual and reliable
Job Type: Full-time
Pay: $16.00 per hour
Expected hours: 40 – 45 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Ability to commute/relocate:
- Novi, MI: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
