Come join a great team at a busy dental office in Venice, FL! The Patient Coordinator plays a vital role in ensuring the efficient operation of the dental practice by serving as the primary link between patients, the dental team, and insurance providers. This position combines responsibilities of patient care coordination and insurance management, including verifying insurance benefits, processing claims, scheduling and managing appointments, and counseling patients on their financial responsibilities. The coordinator ensures accurate records, smooth office flow, and exceptional patient experiences through strong organizational, communication, and customer service skills.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Key Responsibilities
1. Patient Interaction & Appointment Coordination: Greet and welcome patients warmly upon arrival. Schedule, confirm, and manage appointments to optimize provider productivity. Handle phone calls and patient inquiries with professionalism and empathy. Follow up on missed or canceled appointments and reschedule as needed. Ensure all necessary forms and documentation are completed and maintained.
2. Insurance Verification & Claims Management: Verify patient eligibility and benefits for upcoming appointments. Accurately code and submit dental claims electronically or by paper. Track, follow up, and resolve outstanding, denied, or rejected claims. Monitoring claim statuses and addressing any rejected or denied claims through appeals processes. Identifying and resolving billing errors. Managing patient accounts, including posting payments. Maintain up-to-date patient insurance information in practice software.
3. Financial Counseling & Billing: Explain insurance coverage and estimated out-of-pocket expenses. Collect co-payments, deductibles, and other balances at the time of service. Assist patients in understanding payment options. Post payments, manage accounts, and follow up on outstanding balances.
4. Administrative & Office Support: Maintain accurate and organized patient records. Generate reports on insurance, billing, and patient activity as needed. Ensure compliance with privacy regulations (HIPAA). Assist with checking patients in and out. Collaborate with dental staff to ensure efficient office operations.
Competencies
1. Communication Skills: Clear, empathetic communication with patients and staff.
2. Organization Skills: Ability to manage schedules, records, and multiple tasks efficiently.
3. Customer Service Orientation: Commitment to a welcoming, patient-centered environment.
4. Problem-Solving: Skilled in addressing scheduling, insurance, and billing challenges.
5. Attention to Detail: Accuracy in records, insurance, and financial transactions.
6. Team Collaboration: Works effectively with dental staff to ensure coordinated care.
7. Adaptability: Flexible in responding to changing schedules and patient needs.
8. Reliability & Dependability: Consistent attendance, thoroughness, and follow-through.
Work Environment
This role operates within the dental practice setting, primarily at the front desk and administrative areas.
Required Education & Experience
- Minimum of 2 years of customer service experience, with at least 1 year in dental/healthcare or insurance coordination preferred
- Strong communication and interpersonal skills.
- Passion for patient care and servant leadership.
- Proficiency in dental practice management software preferred.
We are an equal opportunity employer.
Job Type: Full-time
Pay: $21.00 - $24.00 per hour
Work Location: In person
