Title: Key Accounts Program Manager – Commercial Lines
Work Mode: Hybrid, 1-2 Days In-Office | Location/Supporting: Longwood, FL | Book Focus: Key Accounts, Large/Complex Commercial Risks
Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations
About the Role: The Key Accounts Program Manager (PM) is responsible for overseeing underwriting, service, and strategic management of complex commercial insurance programs and key accounts. This role ensures profitable growth through disciplined underwriting, strong carrier relationships, and alignment of program strategies with client and organizational objectives. The PM serves as a primary liaison between carriers, brokers, clients, and internal teams while driving performance, operational excellence, and long‑term account success.
Portfolio Strategy & Oversight: Direct underwriting and service strategy for key accounts, ensuring alignment with underwriting guidelines, authority levels, and client objectives.
Profitability & Growth Management: Monitor portfolio performance, including revenue, retention, and profitability, using data‑driven analysis to guide strategic decisions.
Carrier Relationship Management: Maintain strong working relationships with carrier partners, ensuring compliance with authority agreements, underwriting standards, and service expectations.
Audit & Reporting Management: Audit & Reporting Management: Oversee audits, carrier reviews, and reporting deliverables, ensuring accuracy, timeliness, and consistency.
Operational Alignment: Monitor workflows and service delivery, partnering with claims, loss control, and finance teams to ensure coordinated execution.
Ideal Candidate Qualifications:
Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
