Shannon West Homeless Youth Center (SWHYC)
Employment/Education Coordinator
Hours: Monday- Thursday 7:00am 5:00pm
Salary: Full Time Salaried Non-Exempt
Reports to: SWHYC Case Manager Supervisor
Purpose:
Under the direct supervision of the case manager supervisor, this position provides employment and educational case management services to homeless and at-risk youth.
Duties, Functions and Responsibilities:
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Completes an assessment on each resident in the facility to determine educational needs, career goals, interests and personality characteristics.
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Assist residents in developing employment and educational plans based on the resident's needs and the findings from the assessment.
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Effectively explain educational programs and assist residents with the enrollment process.
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Assist the residents in learning pre-employment skills, such as creating resumes, developing professional social media, developing a professional email, obtaining interview clothes, and professional voice mails on the phone.
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Monitor residents' employment and educational progress and provide follow-up services.
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Refers to Job Readiness classes and follows up on the progress of the resident.
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Holds employment skills sessions, such as mock interviews, resume writing classes and professional skills to include attendance, time management, and how to work in a professional environment.
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Organize and facilitate educational and employment activities according to client needs.
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Maintain group log/attendance following the completion of the group.
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Assist with employment new hire paperwork.
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Provides transportation to educational and employment activities and events when necessary.
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Recruit employers to create job opportunities for the residents.
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Maintain accurate documentation of educational and employment services to residents in HMIS in real time. Enters accurate resident data reflecting resident activities and their progress.
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Responsible for updating residents on their status regarding all parts of the staffing lifecycle: paperwork, interviews, next steps.
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Completes all required paperwork and logs, including incident reports, runaway reports and resident tracking log.
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Provide direct supervision of all residents during assigned shifts. Maintain and complete hourly log.
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Responsible for attending weekly supervision meetings with case manager supervisor.
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Report all program violations within 24 hours of incident.
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Provides crisis intervention as needed.
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Supervises residents' ingestion of prescribed and over the counter medications and documents medication compliance when necessary.
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Participates in multi-agency, multidisciplinary teams to report and review resident progress.
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Works closely with Intensive case managers to provide a continuum of care.
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Attends training when available.
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Performs other duties as assigned by supervisor.
Knowledge, Skills and Abilities:
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The focus of this position is working with and through others, building and maintaining relationships, and working closely and accurately within established guidelines.
- Knowledge of local social service agencies and programs as they pertain to homeless and at-risk youth.
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Knowledge of applicable statutes, ordinances and codes.
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Knowledge and understanding of Nevada's educational and workforce systems.
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Experience and understanding of homeless at-risk youth issues.
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Builds positive and collaborative relationships with residents and potential employers.
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Detailed work is a major focus of the job, and those details need to be handled quickly, correctly, and efficiently.
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Understand and follow complex instructions and procedures. Analyze situations accurately and adopt an effective course of action.
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Effective communicator, someone who can stimulate and motivate others while being aware of and responsive to their needs and concerns
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Communicate effectively with people from a variety of social, cultural and economic backgrounds and demonstrate understanding and sensitivity to culturally diverse populations.
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Effective written, verbal, and listening skills. Independently initiates and responds to correspondence.
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A persuasive, teaching style of communication is required to communicate the company's policies, programs, and systems.
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Ability to maintain order and exercise appropriate judgment in crisis situations.
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Is flexible and can adjust to shifting priorities.
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Establish and maintain cooperative working relationships with residents, fellow employees, other agencies and the public.
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Organize work schedule, and budget time.
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Understand and follow all agency policies and procedures.
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General computer knowledge and ability to use Microsoft Office software.
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Ability to work flexible hours as required by the resident caseload.
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This position is required to be on-site.
Qualifications, Education and/or Equivalent Experience:
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Bachelor's degree in a related social service field and/or 3 years' experience substantially equivalent to a bachelor's degree, or combination of education and experience.
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Must pass TB test.
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Must have current CPR/First Aid certification and must always keep certification current.
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Must have a current NV driver's license and clean DMV record. Driver History Reports will be required to be submitted on a quarterly basis.
