Job Description
Customer Service Representative
Burnham Park Animal Hospital | Chicago, IL
Full-Time or Part-Time Opportunity
About Us
We are a 5‑doctor, AAHA‑accredited general practice veterinary hospital located in Chicago's South Loop. Our state‑of‑the‑art facility includes a fully equipped surgical suite, an in‑house diagnostic laboratory, a radiology suite with digital radiography and ultrasonography, and a full kennel with secured outdoor walking areas.
We are currently seeking a full‑time Customer Service Representative to join our friendly, fast‑paced team.
Please note: Due to our South Loop location, employee parking is not available. However, multiple bus and train routes are conveniently located within two blocks of the hospital.
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About You
The ideal candidate:
- Has customer service experience in a veterinary setting
- Enjoys working in an upbeat, fast‑paced environment with a high level of client interaction
- Has experience scheduling appointments, answering phones, and processing payments
- Is a self‑motivated team player who values collaboration with clients and veterinary staff
- Demonstrates excellent communication skills and can comfortably multitask
- Is compassionate, patient, and empathetic, with a genuine love for pets and their people
- Has experience with AviMark software or is willing to learn
- Is available to work evenings and weekends
Compensation & Benefits
Compensation
- Competitive hourly wage ranging from $18.00 to $20.00, based on experience and qualifications
Benefits
- Comprehensive Medical, Dental, and Vision insurance coverage
- 401(k) retirement savings plan
- Health Savings Account (HSA)
- Paid Time Off (PTO)
- Employee discounts
- Additional allowances as applicable
Schedule may include:
- Day shifts
- Evening shifts
- Weekends
- Holidays
- Monday-Friday availability
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Required Experience
- Veterinary experience: 1 year (required)
- Front desk/customer service experience: 2 years (required)
Preferred Availability:
- Day shifts
- Evening shifts
- Weekends
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Work Location
- On-site in South Loop Chicago, IL
