Emerald Technologies has an exciting opportunity for a goal-oriented Program Manager (PM) to join its Brea, CA team! The Program Manager is a strategic project-management professional who works on customer projects in a support role. The Program Manager is responsible for relationship management, customer satisfaction, tactical business execution, and commercial and contract management for assignments that include smaller to mid-size customers.
At Emerald Technologies each employee has a significant role in building innovative products for various industries. Come and work in a supportive, fun team atmosphere where the work is meaningful, and careers have no limits!
Responsibilities of the Program Manager:
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Relationship Management:
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Understands Emerald offerings and directs the customer appropriately towards additional or alternative Emerald services.
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Works with site Lead PM to provide revenue forecasting by account.
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Customer Experience & Satisfaction:
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Responsible for Customer Satisfaction (On-time Delivery, Quality, Communication)
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Provide verbal and written communication to customers to ensure expectations are met.
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Tactical Business Execution:
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Serve as the primary site liaison between the company and the customer to ensure customer requirements are met.
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Conduct team meetings, document issues, and proactively keep internal and external customers informed of status and overall status of the program.
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Commercial/Contract Management:
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Works with site Lead PM to manage all program-related decisions and ensure alignment to the terms and conditions of the customers' contract (On-Time delivery, A/R, E&O material issues, PPV, credit, RMAs).
Benefits of the Job:
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Competitive medical, dental, and vision benefits
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Health Savings Account/Flexible Spending Account
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401K and company matching with no vesting period
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PTO for rest and relaxation
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Gym reimbursement (through Anthem)
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Employee Assistance Program
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A safe and inclusive work environment with team and management support
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Employee training and development
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Community service and philanthropic initiatives
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Employee appreciation and events
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Career advancement opportunities
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Employee Referral program
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Employee discounts
Qualifications of the Program Manager:
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Bachelor's degree in business administration or related field preferred and/or 5 years relevant industry experience.
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At least 2 years of related experience in relevant manufacturing industry.
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Knowledge of manufacturing, Engineering and Technical Services.
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Strong written and verbal communication skills.
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Prior experience driving customer account development.
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Prior experience in managing customer revenue growth and commercial management/execution.
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Proficient computer skills: MS Office (Excel, Word, and PowerPoint).
Emerald Technologies is an electronics manufacturing services (EMS) provider for original equipment manufacturer (OEM) customers, focusing on high-reliability electronic assemblies. With design and manufacturing facilities in California, Michigan, New Hampshire, Oregon as well as in China and Malaysia. Emerald Technologies specializes in high mix, low- to medium-volume manufacturing for high-reliability markets in the Aerospace/Defense, Life Sciences, Renewable Energy, Industrial Controls, Power & Infrastructure, Semiconductor and Telecommunications sectors. However, our rapid turnaround times, responsive customer service, and collaborative problem-solving approach distinguishes us from the competition.
At Emerald Technologies, we are committed to fully understanding and meeting the needs of our customers through quality excellence, advanced engineering, and a solid commitment to customer relationships.
Emerald Technologies, is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
