Description:
$19/hr +
Are you a customer-focused professional looking for a stable and rewarding career in the propane industry? Advanced Propane is seeking a Customer Service Representative (CSR) to be the first point of contact for our customers, handling a high volume of calls while providing top-tier service. This role offers the opportunity to work with a locally owned company that values work-life balance, job stability, and career growth.
Advanced Propane’s Core Focus:
Advanced Propane’s Core Values:
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Always be committed to the customer and to the team.
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Strive for excellence.
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Maintain accountability.
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Do the right thing, even when it’s hard.
Why Join Advanced Propane?
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Work-Life Balance: Enjoy a set schedule of Monday to Friday work hours (8:00 AM – 4:30 PM)
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Benefits Package: We offer a comprehensive benefits package, including health insurance, dental, vision, 401(k), holiday pay, paid time off (PTO), and performance bonuses.
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Career Growth: Expand your skills and career with opportunities for advancement within the company. We offer regular training, support for certifications, and potential for leadership roles.
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Safety Commitment: We prioritize safety and modern equipment to ensure the well-being of all our employees.
Key Responsibilities:
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Serve as the first point of contact for customers, answering a high volume of incoming calls in a courteous and professional manner.
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Greet and assist walk-in customers, addressing inquiries and processing payments.
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Process customer orders, schedule deliveries, and coordinate service requests.
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Provide product and service information while troubleshooting customer concerns.
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Maintain accurate customer records and update account information as needed.
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Communicate with drivers and service technicians, creating work orders to ensure timely service and deliveries.
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Handle billing inquiries, process payments, and assist with account management.
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Perform general receptionist duties, such as managing mail, filing documents, and assisting with office administrative tasks.
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Support other departments as needed to ensure seamless customer service.
Requirements:
Qualifications & Skills:
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Previous customer service or receptionist experience, preferably in the propane, contracting, fuel, or energy industry.
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Strong verbal and written communication skills.
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Ability to handle a high volume of calls while maintaining a professional and friendly demeanor.
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Proficiency in computer systems, including CRM software and Microsoft Office.
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Strong organizational and multitasking skills in a fast-paced environment.
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Problem-solving mindset with the ability to remain calm under pressure.
Physical Requirements:
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Ability to lift up to 25 lbs.
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Comfortable working in an office environment
