Primary Responsibility - In office position only
· To create a memorable experience as the first voice and point of contact with us.
· To schedule effectively, optimizing capacity and upselling ancillary services.
· Support and maintain office work and workspace.
Understand What Vitale Inspection Does and How we Operate.
· Assist with ongoing administration as needed in the operations department. (Team Player)
· Learn the inspection routine and services we provide to our client’s. (Ride Along)
· Know what each inspection type is and how it relates to different types of properties.
· Know which inspectors are qualified for specific services and more difficult properties.
· We handle challenges with optimism.
Key Responsibilities
· Maintaining a friendly, pleasant, and helpful tone and attitude with all Realtors and clients
· Scheduling inspections into ISN. (Company scheduling software)
· Setting proper expectations for the client and the Realtors (buyer and seller agents)
· Daily tasks in ISN (verifying orders, running reports, calling clients for missing items, following up on missing reports from inspectors/vendors)
· Entering payments for credit cards and checks over the phone.
· Supporting our marketing efforts on an administrate level.
· Build, Listen, Learn, and add Value to the company through having an ownership mentality.
· Work with other Client care coordinators to maximize efficiency and complete all daily activities timely.
· Maintain good records and notes of client calls and concerns.
· Relay information to inspectors from clients/Realtors who have questions or concerns.
· Operations meeting WEEKLY to report on wins, opportunities, and challenges.
· Follow up phone calls as needed to clients and Realtors.
· Monitor our social media pages and Blipp for the purpose of replying to client reviews.
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- Employee discount
- Health insurance
- Paid time off
Application Question(s):
- This is an in office/person position. Does this work for you?
- Every other Saturday from 10-3 is required. Does this work for you?
Education:
- High school or equivalent (Required)
Language:
- English (Required)
- Spanish (Preferred)
License/Certification:
- Driver's License (Preferred)
Work Location: In person
