Ostlund A Service Company is looking for an experienced Dispatcher with a strong understanding of the skilled trades (Plumbing, HVAC, Electrical, or Facility Services).
This is not a basic call center role, this position is the heartbeat of our operations, coordinating technicians, managing customer expectations, and keeping jobs running efficiently from start to finish.
If you thrive in a fast-paced environment, can juggle multiple priorities, and understand how field service work actually operates, we want to talk to you.
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Dispatch and coordinate technicians for service calls, projects, and emergency work
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Prioritize calls based on urgency, location, and technician skillset
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Act as the main point of communication between customers, technicians, and internal teams
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Monitor technician schedules, job progress, and route efficiency in real time
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Provide technicians with accurate job details, scope, and customer expectations
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Ensure jobs are properly documented, completed, and ready for billing
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Review work orders for accuracy, including not-to-exceed limits, materials, and labor
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Communicate updates, delays, and issues proactively to customers
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Assist in troubleshooting scheduling conflicts and last-minute changes
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Support technicians in the field with logistics, directions, and job information
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Maintain accurate records of calls, schedules, and job activity in dispatch software
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Ensure all required job checklists, photos, and documentation are completed
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Help drive customer satisfaction through clear communication and follow-up
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Dispatch experience in a service-based or trade environment (REQUIRED)
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Experience in Plumbing, HVAC, Electrical, or similar field service industry strongly preferred
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Strong understanding of how field technicians operate day-to-day
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Ability to prioritize and make quick decisions under pressure
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Excellent communication skills, both with customers and field teams
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Highly organized with strong attention to detail
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Comfortable managing multiple jobs, schedules, and priorities at once
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Strong problem-solving skills and ability to think on your feet
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Experience with dispatching or field service software is a plus
Looking to advance your career in the service field? Ostlund A Service Company is seeking motivated team members who are ready to join a fast growing company. With such a wide variety of offered services Ostlund hires from all different sides of trades and construction.
Pay: $25.00 - $35.00 / hour
Benefits:
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Paid time off
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Health insurance
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Dental insurance
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Vision insurance
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Life insurance
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401(k)
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401(k) matching
Job Type: fulltime
Schedule:
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Monday to Friday
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On call
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Day shift
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Overtime
Education: No education required
Work location: On-site
