Serving the needs of Garfield Heights and the Southeast communities of Cuyahoga County since 1949, Marymount Hospital is a 269-registered bed acute care, faith-based hospital and became the first regional hospital to become a member of the Cleveland Clinic Healthcare System in 1995. This Magnet-recognized hospital maintains a strong commitment to the communities it serves through blending compassionate patient care with exceptional medical expertise . At Marymount Hospital, caregivers are guided by the Christian values of service, compassion, dignity and respect and live by the mission of providing world-class healthcare.
As Call Center Support Operator II, you will answer and provide information for inbound and internal callers. Using electronic directories, you will facilitate transfers to their appropriate destinations , allowing our caregivers and patients to access important information timely and efficiently. You will ensure all callers have an exceptional experience, from the first “Hello,” to the final “Goodbye.” However, your work is so much more than answering questions and processing calls – you play a critical role in ensuring patients continue receiving the best care possible while at Cleveland Clinic .
A caregiver in this position works days from 7:00AM – 3:30PM, including every other weekend and holiday.
A caregiver who excels in this role will:
Process special protocols for Main Campus including Shock team, LVAD, Patients Plus, Transplant and Ortho reconstruction hotline .
Handle calls for multiple hospital site s including Main Campus, Avon Hospital, Euclid Hospital, Hillcrest Hospital and South Pointe Hospital.
Work in Epic to view or look up patient information using the house census and provide patients with appointment details such as location, provider, date/time, etc.
Minimum qualifications for the ideal future caregiver include:
Preferred qualifications for the ideal future caregiver include:
Physical Requirements:
- Sitting for long periods of time along with repetitive keyboard and telephone work
Personal Protective Equipment:
- Follows standard precautions using personal protective equipment
Pay Range
Minimum hourly: $15.75
Maximum hourly: $21.65
The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).
