Service Estimator Opportunity Summary:
At W.W.Williams the Service Estimator provides technical parts and service support in the diagnosing and estimating process. Prepares accurate and timely estimates to repair customers' equipment.
Job duties:
- Works closely with the Diagnostic Technician and Service Supervisor to understand the repair and maintenance procedures needed to repair customers' vehicles.
- Develops repair estimate with labor operations required to complete repair, reviewing warranty for any deductibles due.
- Develops complete parts lists for repairs being performed using extensive product knowledge, various computer software programs, and supplier catalogs, estimating requisition completion time with a high degree of accuracy.
- Identifies sources for non-stock parts, using relationships developed with local suppliers, and determines price and availability of parts to be included in customer estimates.
- Makes extensive notes in estimating software for both parts procurement and diagnostic findings to facilitate the sales process.
- Recovers freight costs by following the current freight policy and including anticipated freight costs in customer estimates.
- Estimates date of delivery to the shop, based on knowledge of own firm's inventory and stock delivery schedules communicating with the shop to ensure efficient use of technicians' time.
- Matches customer needs with W. W. Williams product and service offerings and recommends solutions, allowing Service Department to maximize customer satisfaction and sales opportunities.
- Builds and maintains relationships with technicians and shop personnel.
- Assists in setting appropriate stocking levels by reporting stocking problems or opportunities.
- completes all ongoing supplier-provided parts training and maintains all supplier and company-required certifications.
Work Experience & Qualifications:
- Our ideal candidate would have a minimum of 2+ years of related experience and have a high school diploma or general education degree (GED).
- Strong written and verbal communication skills.
- Proficient in Microsoft Office Suite.
Employee Rewards & Benefits:
- 8 Paid Holidays & 1 Paid Wellness Day
- Paid Time Off
- Employee Referral Bonus Program
- Medical, Dental, and Vision Insurance
- 401k with a Company Match
- Company Paid Training
- Growth and Leadership Opportunities
About the Company:
W.W. Williams was founded in Columbus, Ohio, in 1912. Today The W.W. Williams Companies have a broad portfolio of businesses located throughout the U.S. and Mexico. The W.W. Williams Companies include CT Power and Guaranteed Truck Service. W.W. Williams offers a full range of industry-leading products, while providing technical/mechanical service and repair, remanufacturing and warehouse/supply chain management solutions to a varied customer base. Our products and services include diesel engines, transmissions, heavy duty truck repair, transport refrigeration, power generation and third-party supply chain logistics services. Our customers include on-highway truck fleets, off-highway equipment users, data centers, hospitals, Department of Defense OEMs, vehicle OEMs, U.S. Military and boat owners to name a few.
What began as a small family-owned business has evolved into one of the nation's most diversified solutions provider. We are relentlessly dedicated to helping our customers achieve maximum up time. From single trucking to cranes to fleet management to power generators to military and commercial packaging - consider it done.
We are Genuine. Honest. Passionate. That's not a slogan, it's a mantra. Everyone who wears the W.W. Williams name - from service technicians to advisors to business executives - is committed to getting the job done right, the first time around. Our people are our greatest assets; we support our team with access to world class training and development opportunities. It's this level of investment and care that matters to customers, giving you peace of mind that your fleet is in the right hands.
W.W. Williams is one of the nation’s largest sales and service networks of industrial power products. With multiple locations across the US and Mexico, we are dedicated to providing highly professional service and strong relationships with our customers.
Join us for a career where you'll grow both personally and professionally in a welcoming, diverse, and inclusive environment.
Competitive wages and benefits. AAP/EPE/M/F/Vets/Disabled, DFWP.
