■ Position Title : FC Operations Manager
■ General Responsibilities :
Customer Service & Issue Resolution
Handle customer inquiries related to orders, shipping, and fulfillment operations
Resolve escalated cases such as delays, missing shipments, incorrect deliveries, or damaged goods
Collaborate with logistics and internal teams to resolve issues and provide status updates
Document inquiries and resolution details in internal systems (WMS, OMS, etc.)
Cross-functional Communication
Communicate daily operational updates between Korea HQ and the U.S. team
Coordinate with logistics partners and internal departments to resolve customer issues efficiently
Serve as a liaison between customers, internal teams, and warehouse operations
Fulfillment Center Operations Support
Support daily fulfillment center operations and on-site workflow
Coordinate FC staff tasks and monitor work progress
Maintain a safe and organized warehouse environment
Identify operational issues and escalate them to the appropriate teams
■ Required Qualifications
Experience with WMS, OMS, or customer service platforms preferred
Bilingual in English and Korean required
3-5 years of experience in customer service, logistics, fulfillment, or supply chain operations
Understanding of order fulfillment processes, shipping operations, and inventory management
Experience handling customer inquiries, claims, or service issues
Strong problem-solving and communication skills
Ability to manage multiple issues in a fast-paced environment with attention to detail
Ability to collaborate effectively with internal teams and external logistics partners
Must be legally authorized to work in the U.S. (Visa sponsorship not provided)
■ Preferred Qualifications
Strong ownership mindset with a focus on resolving customer issues end-to-end
Interest in warehouse and fulfillment operations and process improvement
Ability to communicate clearly and efficiently between Korea HQ and U.S. teams
Desire to grow with an early-stage U.S. operation in a fast-scaling company
Job Type: Full-time
Pay: From $71,000.00 per year
Application Question(s):
- Are you bilingual in Korean and English?
- Please specify your current status in the United States, or if you are a foreign national, indicate your visa type.
- Please indicate your total years of relevant experience.
Work Location: In person
