This position may be filled at the Tax Service Representative 1 (TSR1) level with an in-training plan to the Tax Information Specialist 1 (TIS1) level. If you are not familiar with our in-training opportunities, you will follow a detailed in-training plan for 12 months to gain skills needed to be successful. Once you have successfully completed the in-training period, you will advance to the Tax Information Specialist 1 (TIS1) level and the full scope of responsibilities.
If hired at the Tax Representative 1 level, your pay will be within the range $3,485-$4,633.-
If hired at the Tax Information Specialist 1 level, your pay will be within the range $3,653-$4,866.
The required qualifications are key competencies that have been successfully demonstrated through experience or education. To join our team, you must possess the following knowledge, skills, abilities, and competencies:
Demonstrated ability to provide exceptional customer service in high-volume, multi-channel environments
Experience delivering professional, tactful, and accurate assistance to customers in person, by phone, and through electronic communication; able to de-escalate difficult interactions and respond empathetically to diverse taxpayer needs.
Proven ability to interpret, explain, and apply complex tax and business licensing laws, rules, and policies
Shows skill in independently researching applicable statutes, WAC rules, policies, procedures, and written guidance, and conveying this information clearly to taxpayers and representatives.
Demonstrated skill in using multiple computer systems, databases, and software applications
Experience navigating between various agency systems to research, update, and document taxpayer information; able to accurately enter data, create/reprint documents, and manage account changes.
Progressive experience performing accurate cashiering and payment handling duties
Ability to accept, reconcile, and balance cash and check payments in compliance with policies; proven accuracy in maintaining cash drawers, following receipting procedures, and reporting discrepancies immediately.
Demonstrated ability to manage workload, multitask, and maintain attention to detail in a fast-paced environment
Shows capacity to prioritize tasks, manage interruptions, complete work accurately and on time, and maintain error-free data entry and documentation.
Proven verbal communication skills with diverse audiences
Experience communicating clearly and professionally, adjusting explanations to the audience’s knowledge level, and using proper phone etiquette in a high-volume call environment.
Demonstrated ability to work effectively under general direction and as part of a team
Able to collaborate with peers, share information, support new staff when assigned, and maintain positive working relationships to accomplish team and division goals.
Demonstrated ability to uphold confidentiality, ethics, and integrity in handling sensitive taxpayer information
Experience consistently protecting confidential data and applying professional judgment aligned with agency expectations.
Demonstrated ability to identify trends, solve problems, and provide information to leadership
Experience gathering customer-reported issues, recognizing emerging patterns, and communicating actionable information to leads or supervisors to support training and public education efforts.
Equity Competencies:-
The ability to take action to learn and grow.
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The ability to take action to meet the needs of others.
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Uses an equitable and inclusive approach.
Learn about our Core Equity Competencies to understand the foundational skills, mindsets, and approaches we value and cultivate in our workforce.
Preferred qualifications for a Tax Service Representative 1:
One year of experience as a Customer Service Specialist 2
AND experience answering calls in the following skillsets: BLS Call Center, BLS Password, BLS Renewals, Reseller Permits, E-file, Streamline Sales Tax, and No Business Tax Return.
OR
Two years of college course work, involving major study in business administration, accounting, public administration, political science, law or closely allied field.
OR
Two years of experience in the field of personal finance, law enforcement, adjustment of claims, collection of civil debts or other directly related field.
OR
Preferred qualifications for a Tax Information Specialist 1:
A Bachelor's degree in business or public administration, accounting, public finance or closely allied field
AND one year of professional experience in Washington State tax administration, tax auditing or tax collection.
Additional qualifying experience, such as accounting, bookkeeping or other Washington State excise tax return preparation may substitute, year for year, for education.
OR
Two (2) years as a Tax Service Representative.
Knowledge of State of Washington Revenue Act of 1935, as amended, and related Washington Administrative Code regulations; Licensing provisions of Revised Code of Washington (RCW 19.02); rules, policies, writings and publications pertaining to the tax and licensing programs; tax structure and public finance; methods of determining need for public information and education, state government, department organization, programs and functions.
Ability to analyze complex and factually unique tax and licensing questions; write reports and articles clearly and concisely; speak effectively; explain basis for tax application to businesses or individual taxpayers.
Certified Bilingual Spanish and English abilities in both written and verbal communications. Ability to translate or review material that has been translated from English to Spanish or Spanish to English for both tax and licensing accuracy and completeness.
Don’t know Washington State tax or licensing? Don’t worry – we’ll teach you!
Note for all levels: Fluency in Spanish (written and verbal) may qualify you for a dual-language designation.
To be considered:-
Complete your online application in detail, as it will be used as your initial resume.
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Attach a cover letter explaining how you meet the qualifications.
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Provide three professional references. You must include current phone numbers and email addresses.
*Note - Incomplete applications and applications received without requested attachments may be disqualified.*
Throughout our selection processes, we will evaluate candidates for knowledge, skills, abilities, behaviors, and capacity that aligns with the culture of DOR.
To take advantage of Veteran's preference please attach your DD-214, member 4 long form, or your NGB-22. Please blackout your social security number and birth date before attaching.
Questions?
Hello, my name is Lance, and I will be assisting with this announcement. As a 20-year Department of Revenue employee, I understand the importance of finding a rewarding career with a work-life balance. At Revenue, we pride ourselves in connecting talented individuals with opportunity and would like to answer any questions you have.
Please contact any part of the Staffing team at
[email protected] or give me a call (360) 704-5725.
