About Atlas Community Care
Atlas Community Care is a home care agency serving Montana seniors and adults with disabilities who want to remain safely in their own homes. We're a small, growing team, and the person in this seat will have real ownership of how the Montana office runs day to day.
What You'll Do
- Scheduling. Build and maintain caregiver schedules against authorized service plans. Handle coverage changes and schedule adjustments.
- Visit verification. Review daily electronic visit records, catch missed or incomplete entries, resolve discrepancies with caregivers, and submit clean, verified hour totals to ownership.
- Client and caregiver records. Maintain complete, audit-ready client files and caregiver personnel files. Track service authorizations, recertification dates, and expiring credentials so nothing lapses.
- Onboarding. Move new caregivers through the onboarding pipeline — paperwork, background checks, training completion, competency scheduling with our Nurse Supervisor.
- Communication. Be the friendly, reliable voice families and caregivers reach when they call the office. Answer questions and escalate anything clinical or eligibility-related to the appropriate licensed staff.
- Intake. Receive and track incoming referrals, gather intake information, and coordinate scheduling for nurse assessments.
What This Job Is Not
We want to be direct so the right person applies:
- You will not handle billing, claims submission, or payroll. Ownership handles all of it.
- You will not make clinical decisions or perform assessments. Our Nurse Supervisor does that.
- You will not determine Medicaid eligibility. That runs through the state and our nurse review process.
Your financial-adjacent responsibility is narrow and specific: verify visit records are accurate, fix what's wrong, and hand ownership clean numbers. That's it — but doing it well matters enormously, so accuracy is the single most important trait for this role.
What We're Looking For
Required:
- 1+ years in an administrative, scheduling, coordinator, or office management role
- Comfortable working in multiple web-based systems daily and learning new ones quickly
- Strong attention to detail — you notice when a number is off
- Clear, warm phone and email communication
- Ability to handle confidential health information appropriately (HIPAA training provided)
- Reliable, on-site attendance in Billings, Monday through Friday
Preferred, not required:
- Experience in home care, home health, assisted living, hospice, or a medical office
- Familiarity with Montana Medicaid or DPHHS programs
- Experience with electronic visit verification, scheduling software, or CRM platforms
We'd rather train the right person than hire someone whose résumé fits but who misses details. If you're organized, dependable, and genuinely good with people, apply.
To Apply
Send your résumé to [email protected], or apply through this listing. Please include one or two sentences about a time you caught a mistake someone else missed.
Atlas Community Care LLC is an equal opportunity employer.
Pay: $20.00 - $23.00 per hour
Benefits:
Application Question(s):
- This position is fully on-site in Billings, MT. Can you work on-site five days a week?
- Are you currently within commuting distance of Billings, MT?
Work Location: In person
