Westfalia Technologies, Inc. is seeking a Spare Parts Specialist to join our growing Aftermarket team! The Spare Parts Specialist is responsible for performing foundational parts identification, quoting, and order processing under close guidance. This role focuses on building accuracy, responsiveness, and product knowledge while learning ERP workflows, and escalates complex requests to senior team members.
Location Requirements: Must live within a 50-mile radius of Westfalia Technologies Inc Headquarters and within PA or MD.
Process standard parts quotes and sales orders accurately and in accordance with established SOPs and work instructions.
Research parts using drawings, bills of materials (BOMs), and vendor catalogs; seek guidance from senior staff on non-standard items.
Communicate order status and basic technical information to customers in a professional and timely manner.
Maintain accurate data entry for pricing, lead times, and item details within the ERP system.
Support returns processing and related documentation as directed.
Escalate complex technical inquiries and customer concerns to senior team members in accordance with escalation procedures.
Follow established SOPs and work instructions; identify and communicate opportunities to improve clarity or efficiency.
Perform other duties as assigned
Basic ERP navigation and order entry; Microsoft Dynamics 365 Business Central preferred.
Ability to interpret basic mechanical and electrical drawings and bills of materials.
Clear verbal and written communication skills with a customer-focused approach.
Strong attention to detail and accuracy in data entry and documentation.
Ability to manage multiple tasks and priorities with guidance.
Proficiency in Microsoft Office Suite (Outlook, Excel, Teams).
High school diploma or equivalent; technical certificate preferred.
Minimum one (1) year of customer service, parts, or related experience; relevant internship experience considered.
Associate degree or technical diploma in a relevant field.
Prior exposure to ERP systems (Business Central or similar).
Familiarity with mechanical or electrical components.
Ability to sit for extended periods at a workstation; standing or movement may occur throughout the workday.
Regular use of standard office equipment including computer, keyboard, mouse, and telephone.
Ability to occasionally lift, carry, or move items weighing up to 50 pounds.
Adequate near vision to read documents, computer screens, and technical drawings.
Work Authorization: Candidates must be authorized to work in the United States without current or future sponsorship.
Why Work for Westfalia Technologies, Inc.?
Our culture can be defined as one of progression and flexibility. Over the years, we have learned it is not only about pay or job title, but more importantly, the relationships and benefits that keep our employees happy and engaged!
Competitive Salary
Medical, Dental, and Vision Coverage
401K and match options
Educational Assistance Reimbursement
Wellness Program
Healthy Living Reimbursement
Paid Parental Leave
And more!
Check out our Careers page for more information regarding our culture and additional benefits at https://www.westfaliausa.com/company/careers!
Westfalia Technologies, Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.
