Superior Hearth, Spas & Leisure (SHSL) is seeking a full-time Customer Support Specialist for the Avon location. This position provides essential front-line coverage and administrative support to ensure a consistent, high-quality customer experience. The role supports the Branch Manager, Inside Sales Team, and service department by improving responsiveness, maintaining showroom standards, assisting with sales and warranty administration, and supporting daily operations. This position plays a key role in protecting revenue, improving efficiency, and preventing coverage gaps.
About Superior Hearth, Spas & Leisure
Superior Hearth, Spas & Leisure is Connecticut’s largest independent supplier of premium hearth products, spa solutions, and outdoor living solutions, proudly serving homeowners and contractors for over 30 years. We specialize in a wide range of top-tier hearth products, hot tubs, saunas, and outdoor leisure items, all supported by expert sales and installation services. Our commitment to excellence ensures every customer receives exceptional support from purchase to setup. At Superior, we value the relationships we build with our employees, customers, and partners, and we are dedicated to fostering a workplace where your contributions make a meaningful difference.
Check Out Our Website: https://superiorathome.com/ | https://www.spdionline.com/
Why Choose Superior?
When you join Superior Hearth, Spas & Leisure, you become part of a passionate and experienced team focused on delivering comfort, relaxation, and enjoyment to our customers’ homes. We’re proud to offer a collaborative, hands-on work environment where team members are encouraged to grow, take initiative, and take pride in what they do. Whether you're helping a customer choose their dream hot tub, installing a fireplace, or supporting operations behind the scenes, your role is essential to our success.
At Superior, we offer a comprehensive benefits package designed to support your health, work-life balance, and financial goals. Enjoy medical, dental, and vision coverage, an HSA with employer contributions, a 401(k) with company match, and company-paid long-term disability and life insurance. We prioritize your well-being with generous paid time off, sick time, holidays, and weekly pay every Friday. Plus, we provide employee discounts, wellness programs, and EAP access to help you thrive both personally and professionally.
If you're looking for a career where craftsmanship, service, and teamwork come together, we invite you to build your future with us.
Superior is proud to be an equal opportunity employer. We encourage all qualified applicants, regardless of sex, race, religion, national origin, age, disability, sexual orientation, gender identity, or expression, to apply. All job offers are contingent upon successfully passing a pre-employment drug screen, background check, and providing proof of eligibility to work in the United States.
