Job Summary
Join our dynamic Pediatric healthcare team as a Patient Service Representative, where your energetic and compassionate approach will make a meaningful difference in children's lives. In this vital role, you will serve as the first point of contact for patients and their families, providing exceptional customer service while managing administrative tasks with precision. Your enthusiasm and organizational skills will help streamline patient interactions, ensuring a smooth and welcoming experience from appointment scheduling to check-in and beyond. This paid position offers an exciting opportunity to grow your career in a fast-paced Pediatric medical practice environment, supporting both patients, their parents, co-workers and healthcare professionals.
Responsibilities
- Greet patients warmly and professionally, creating a positive first impression
- Schedule, confirm, and reschedule patient appointments using patient management software and electronic health/medical records (EHR/EMR) systems
- Verify patient information, insurance details, and update records accurately while maintaining strict confidentiality in accordance with health regulation policies
- Answer incoming phone calls promptly, providing clear information and directing inquiries appropriately
- Collect and process payments, co-pays, deductibles and insurance documentation with attention to detail
- Assist with medical administrative support tasks such as data entry, insurance problem solving, document scanning/shredding, and maintaining organized files
- Communicate effectively with patients regarding appointment details, health forms, and follow-up instructions while demonstrating excellent customer service skills
Experience
- Prior experience working in a Pediatric medical practice or healthcare setting is highly preferred
- Familiarity with medical terminology and health insurance policies enhances your ability to support patients/parents effectively
- Experience using patient management software or Electronic Health/Medical Records (EHR/EMR) systems is advantageous
- Strong phone communication skills combined with excellent communication abilities to handle diverse patient needs
- Knowledge of health regulation policies ensures compliance with privacy standards such as HIPAA
- Demonstrated ability to type quickly and accurately supports efficient data entry and record keeping
- Proficiency in Microsoft Office applications (Word, Excel) for documentation and communication tasks
Join us to be part of a dedicated Pediatric team committed to delivering outstanding patient care through energetic service and meticulous administrative support. Your enthusiasm will help foster a welcoming environment where patients and their families feel valued and cared for every step of the way.
Pay: $17.50 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Paid time off
Work Location: In person
