POSITION SUMMARY
ICON CDC seeks a dynamic, tech-savvy ETP Program Coordinator to join our team. In this role, you will be responsible for coordinating support for our Entrepreneurial Training Program (ETP) Business Source Center (BSC) workshops. The ideal candidate is a multitasker with a strong passion for technology and social interaction, possesses excellent communication skills, and can work collaboratively in a fast-paced environment.
KEY ACCOUNTABILITIES
Program/Workshop Assistant
The ETP Program Coordinator will report directly to the ETP Director and support all of the ETP’s programs and workshop efforts. In addition to assisting with various BSC workshops, the ETP Program
Coordinator will collect and organize attendee data to inform campaign strategies and compile email lists to share with the ICON CDC marketing team. These tasks are integral to enhancing the team's outreach and ensuring seamless communication with our target audience.
Responsibilities:
Live Workshop Facilitation:
- Create and operate hybrid meetings and webinars via Zoom with Facebook live streaming.
- Must be available to work from 4:00 p.m. - 8:30 p.m. (most workshops are conducted during these times)
- Launch and monitor live sessions, ensuring technical aspects run smoothly, including audio, video, and screen sharing.
- Actively engage with participants by responding to questions and comments in the chat to enhance the
workshop experience.
Coordinate Logistics:
- Create Google Form registration pages for ETP workshop series and monitor activity.
-Assist the ETP Director in the day-to-day logistics of weekly workshops.
-Work with the BSC Director to deliver all hybrid workshops, including pre- and post-workshop logistics.
-Maintain hard-copy content while distributing it to various collaborating organizations and government
offices.
-Coordinate with various presenters to meet their schedules and workshop needs.
-Offer support to ETP presenters before, during, and after workshops.
Program Data:
- Manage program data and content, including infographics, demographics, and more, designed to
inform, engage, and recruit potential program participants.
- Collaborate with subject matter experts and team members to gather information and insights for program data analysis.
Audience Engagement:
- Follow up with ETP attendees via email, phone, and in-person inquiries.
- Engage and include various collaborating agencies, public offices, and presenters for BSC/ETP program content.
Performance Analytics:
- Monitor content performance using analytics tools to track key metrics and make data-driven adjustments to the content strategy.
- Regularly report on content effectiveness and suggest improvements based on insights.
- Manage ETP attendance on a weekly basis in addition to maintaining sign-up spreadsheets and email lists
- Monitor, answer, and respond to program emails/calls/communication.
- Create forms to gather data, such as program surveys for participants.
Other Duties as Assigned:
Support other organization programs as assigned and/or needed.
EDUCATION and/or EXPERIENCE
● Minimum Education/ Experience: Technical/Certification in Information Technology, Marketing,
Communications, or related field
● Preferred Education/ Experience: Associate's Degree (AA/AS) in Information Technology,
Marketing, Communications, or a related field
● A 2-year combination of education and experience is preferred.
KNOWLEDGE and/or SKILLS
● Expertise in using Zoom, Google Suite, and Eventbrite is highly preferred.
● Proven experience in IT support and troubleshooting.
● Bilingual - Fluency in English and Spanish required.
● Familiarity with various operating systems, software applications, and computer hardware.
● Basic understanding of social media platforms, trends, and best practices.
● Great written and verbal communication skills.
● Creative mindset with an eye for detail and aesthetics.
● Basic graphic design skills and experience with tools like Canva.
● Ability to work both independently and collaboratively in a team environment.
● Strong organizational skills.
● Ability to multitask.
● Enthusiasm for learning and adapting to new technologies and strategies.
● Perform work with a high degree of accuracy.
● Exercise reliability, responsibility, and dependability to fulfill work obligations.
To apply for this position, email your resume to Eric Lara, ETP Director, at [email protected]
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws. Certain job functions described herein may be subject to possible modification by applicable state and federal laws.
ICON CDC is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. ICON CDC makes hiring decisions based solely on qualifications, merit, and business needs.
Pay: $22.00 per hour
Benefits:
Language:
Work Location: In person
