Key Responsibilities:
Employee Housing Operations
? Oversee the assignment and management of employee housing for Aramark team members, ensuring equitable and efficient occupancy processes.
? Lead a large operations team responsible for move-ins/outs, inspections, maintenance coordination, and cleanliness of multiple housing facilities.
? Implement and enforce Aramark housing policies, procedures, and expectations in alignment with company values and park standards.
? Respond to housing-related concerns and conflicts, ensuring timely resolution and appropriate documentation.
? Coordinate with Facilities and Maintenance to uphold cleanliness, livability, and regulatory standards.
? Evaluate and implement technology-driven solutions such as housing management software, and employee communication tools to improve efficiency and service delivery.
Risk Management and Compliance
? Develop, implement, and regularly review housing risk mitigation strategies, including fire safety, emergency preparedness, and health protocols.
? Conduct investigations into housing-related incidents and ensure adherence to Aramark?s ethics and compliance standards.
? Maintain awareness of and ensure compliance with National Park Service (NPS) guidelines, environmental regulations, and internal company policies.
Community Life, Recreation & Wellness
? Design and implement recreation, engagement, and wellness programs that enhance the employee living experience and promote work-life balance.
? Collaborate with HR and other departments to provide resources and events that support physical, mental, and emotional well-being.
? Create inclusive and engaging programming that fosters community and retention across a diverse workforce.
Security and Safety Oversight
? Supervise the overnight security team to ensure a safe and secure housing environment during all hours.
? Develop and enforce night-time safety protocols, manage incident reporting systems, and support employee concerns after hours.
Leadership & Team Development
? Recruit, train, and lead a large staff team across housing, cleaning, recreation, and security functions.
? Foster a culture of professionalism, accountability, service excellence, and mutual respect among team members.
? Conduct regular performance reviews, manage scheduling and staffing needs, and provide ongoing coaching and support.
Administrative and Strategic Responsibilities
? Identify opportunities to improve processes and streamline operations through the use of technology platforms and digital workflows.
? Collaborate with IT, HR, and other departments to pilot or adopt new systems that support housing, wellness tracking, resident feedback, and security operations.
? Use analytics and reporting tools to monitor occupancy, team performance, incident trends, and resource utilization.
