Who We Are:
Big Table is a fast-growing Christian non-profit that provides care for the largest industry in the nation - those working in the restaurant and hospitality industry. It is a vibrant industry full of gifted, creative, and generous people. It is also an incredibly tough industry that is the catch basin for the most marginalized in the country: at-risk teens, single parents, minorities, new immigrants, income-insecure seniors, and those formerly incarcerated working to build new lives. Many work inconsistent hours at multiple jobs that push relationships past the breaking point. The stress levels are constantly high and most have no safety net, insurance, or benefits. It is the industry with the highest rates of drug and alcohol abuse in the country.
Our Mission: Guided by the remarkable example of Jesus, Big Table exists to see the lives of those working in the restaurant and hospitality industry transformed by creating community and caring for those who are in crisis, transition, or falling through the cracks.
Big Table is joyfully committed to care for all who work in the restaurant and hospitality industry without any strings attached. We do so specifically because of our faith that God created each person for eternity, and each person we engage with is of infinite value. We share our Christian faith and model Christ’s love as we care and build trust. We don’t lead with this on our website or print materials because the perception of Christian faith in the restaurant and hospitality industry is uniquely negative and would keep us from engaging the very people we are called to serve.
What We Are Looking For:
Big Table seeks a highly skilled Operations Director to work full-time at our office in Spokane. The Operations Director plays a vital role in providing oversight and implementation of organization wide systems, financial controls, event coordination as well as team leadership and supervision.
Who You Are:
CHRISTIAN FAITH is core to your identity, but this faith is marked by deep grace and a delight to care for all regardless of their own interest in faith. You are highly competent and have significant capacity to manage multiple projects at the same time – ensuring no task falls through the cracks. You possess acute problem solving and analytical skills with a desire to learn Big Table operations from top to bottom. You are a gifted leader, who can easily motivate and bring out the best in your team. Effective, smooth-running systems delight you to your core and you can enforce system adherence when necessary. You are all about the details; a well-organized spreadsheet and a smoothly executed event make your heart sing. You enjoy a culture marked by integrity, honesty, and support that values thoughtful feedback and inspires ongoing learning and development. You are pliable and joyful and would be comfortable in a fast-growing organization that is continually evolving.
*Big Table is permitted to give employment preference to those who share our Christian faith under the Religious Exemption clause of Title VII of the Civil Rights Act of 1964. For more information, please refer to the EEOC Compliance Manual, Section 2-III, B4bi.
OPERATIONS/ FINANCIAL OVERSIGHT
- Ensure adherence to all financial protocols and procedures.
- Manage check requests generated in the local office: verifying check request form, filling out the check for City Director signature, mailing with the correct forms (W9), directly submitting issued checks to HQ accounting.
- Managing office reimbursements: tracking team mileage and misc. reimbursements and reporting to HQ.
- Team receipt management: approve Divvy credit statements and reconciliation.
- Monthly reconciliation: Care Reports to Remember expenses, QuickBooks to daily deposits. Alert HQ of any expenses that were miscategorized. Adjust spending accordingly and advise City Director.
- Monitor monthly P&L reports to monthly and year-to-date budget.
- Find ways to stretch the budget with cost savings efforts.
- Manage gift card purchases, categorization, and oversight of gift card distribution system.
- Maintain integrity and accuracy of Charity Engine (duplicate reports, in-kind giving etc.) and participate in yearly audits.
- Issue and monitor required invoices and receipts.
- Support reporting and communication with HQ.
- Propose yearly expense and salary budgets to City Director for initial budget proposal.
- Financial responsibilities: Assist leadership team with yearly expense budget planning and ensure monthly budgets and revenue goals are met. Competency in analyzing revenue and expense statements, budgets vs. actuals, as well as the ability to manipulate data in spreadsheets.
- Collaborate with City Director on partner recognition and care stories.
LEADERSHIP AND TEAM DEVELOPMENT
- Ensure that all team members receive comprehensive training and have the resources available to be successful.
- Provide effective and inspiring leadership by being actively involved in programs, sustaining a culture of planning, and by performance-based work and evaluation.
- Model cultural competency and generosity by reinforcing Big Table’s core values, guiding principles, and team DNA.
- Supervise and develop local team members – co-lead annual reviews and individual goal assessment with City Director. Provide encouragement often, utilizing and developing team members to their full potential as well as quickly addressing work or behavioral issues that need adjustment.
- Write all hiring agreements, performance improvement plans, and severance agreements.
- Adhere to communication calendar: meeting deadlines, ensuring partner communication is timely.
- Review referrals and distribute to available Care Coordinator.
- Report weekly to City Director: Care Coordinator capacity, team concerns, expense overages.
- Ensure effective care impact through monthly Remember reports.
EVENT COORDINATION
- Work with City Director to plan and execute all Big Table events: Industry Dinners, Chef Dinners, Benefits and Fundraising events; primary responsibilities include providing systems and administrative support for all communication, graphics, maintenance of events budgets, registration, and follow up.
- Oversee Office Admin to maintain guest lists/registrations and all email correspondence with table hosts and guests regarding payment, event instructions and reminders.
- Create and update all print materials related to events in collaboration with the HQ Communication Director.
- Assist with slide shows and media presentations as needed.
- Work with City Director to manage hotel and venue contracts.
- Orchestrate BEO design, tastings, walk-throughs, event diagrams, and timing. Serve as point person for appreciation and care of all catering and sales team.
- Manage event team to-do lists.
- Obtain banquet permits, special use permits, and event insurance.
- Track event budget for all Industry Dinner, Fundraising and Benefit Events.
CHARACTER, SKILLS, AND EXPERIENCE OF AN IDEAL CANDIDATE
- Strong analytical and data-driven decision-making skills.
- Inspiring leadership and managerial skills that have been tested with experience.
- Deep comfort with learning, troubleshooting, and improving systems.
- Ability to wear several different hats and switch seamlessly between them.
- Passion for improving the efficiency of a team and organization through process improvement.
- Highly detail-focused and results-oriented; ability to work effectively under pressure.
- A commitment to servant leadership.
- Demonstrated ability to analyze fiscal and administrative problems and make recommended solutions.
- Experience with both event planning and event execution for groups between 48 and 500.
- Competency with financial reports and expense budget management.
- Exhibit sound and accurate judgement and make timely decisions.
- Proven experience executing strategic plans and creating a positive, collaborative team environment.
- A desire to joyfully support and guide the Big Table team.
- Respect for, and careful adherence to expectations of confidentiality.
- Computer proficiency in Word, Excel, Publisher, and familiarity with donor management software. System integration and ability to troubleshoot IT challenges.
- High-energy and joyful, “can-do” attitude, flexible, with attention to detail and a high degree of initiative.
- Bachelor’s degree required - business, hospitality business, marketing, or nonprofit leadership focus preferred.
HOW TO APPLY
Submit the following REQUIRED documents to [email protected]:
- A current resume.
- A letter describing why you would be successful in this position that highlights relevant experience.
- A brief statement of faith.
DATE CLOSING: Until Filled
SCHEDULE: Monday to Friday, 8:00 a.m. – 4:30 p.m.
Job Type: Full-time
Pay: $57,000.00 - $60,000.00 per year
Benefits:
- Health insurance
- Paid time off
- Parental leave
- Retirement plan
Education:
Experience:
- Operations management: 1 year (Preferred)
- Administrative lead: 3 years (Preferred)
Work Location: In person
