We are expanding our business and customer service team and are seeking a Customer Service Representative to support businesses and customers with energy solutions designed to reduce costs and improve billing efficiency. The Customer Service Representative role is ideal for individuals who enjoy helping others, building relationships, and providing exceptional customer service while identifying solutions that benefit each customer's unique needs.
As a Customer Service Representative, you will serve as a primary point of contact for business accounts and customers seeking lower energy costs and improved service options. You will conduct energy and utility assessments, review current usage, explain available savings opportunities, and guide customers through the enrollment process with professionalism and confidence. Success in the Customer Service Representative role comes from strong communication skills, a customer-first mindset, attention to detail, and the ability to create a positive experience while helping customers make informed decisions.
Customer Service Representative Responsibilities
- Assist business owners and customers by presenting energy sales solutions that can help reduce monthly utility costs.
- Conduct accurate evaluations of current energy usage and billing to identify potential savings opportunities for businesses.
- Process customer enrollments and maintain account accuracy throughout the service setup process.
- Clearly explain available cost-saving programs, sales pricing, and service expectations.
- Provide personalized recommendations based on each customer's energy needs and goals.
- Build and maintain positive relationships with customers to promote sales satisfaction and long-term retention.
- Maintain accurate customer records and ensure all account information is up to date.
- Collaborate with team members to deliver an outstanding customer experience.
Customer Service Representative Qualifications
- Previous experience in customer service, sales, account management, or a related field is preferred.
- Experience as a Customer Service Representative is a plus but not required.
- Excellent verbal and written communication skills.
- Strong interpersonal skills with the ability to build rapport and establish customer trust.
- Ability to explain products and services in a clear, professional, and customer-friendly manner.
- Self-motivated with the ability to work independently and as part of a collaborative team.
- Strong organizational skills with the ability to manage multiple customer accounts.
- Comfortable interacting with customers in a fast-paced, service-oriented environment.
Pay: $48,000.00 - $56,000.00 per year
Benefits:
- Professional development assistance
Work Location: In person
