- Lead and motivate a team of team members, setting a positive example through your work ethic, attitude, and dedication.
- Provide ongoing coaching, training, and feedback to team members, fostering their personal and professional growth.
- Identify individual strengths and areas for improvement, and create development plans to enhance team members' skills and performance.
- Ensure smooth operations by effectively managing daily activities, including opening/closing procedures, inventory management, and shift scheduling.
- Uphold Chick-fil-A's high standards for food quality, safety, cleanliness, and customer service.
- Collaborate with other leaders to implement process improvements and achieve operational goals.
- Foster a culture of exceptional customer service, ensuring guests receive personalized attention and a memorable dining experience.
- Resolve guest inquiries, concerns, and complaints promptly and effectively.
- Continuously seek opportunities to enhance the guest experience through innovative ideas and best practices.
- Take ownership of your own personal and professional development by actively seeking opportunities to expand your skills and knowledge.
- Participate in training programs and workshops to enhance leadership abilities, operational expertise, and business acumen.
- Stay informed about industry trends, customer preferences, and Chick-fil-A initiatives to drive business growth.
- Foster a collaborative and inclusive work environment, promoting effective communication and teamwork among team members.
- Collaborate with other leaders and departments to ensure smooth operations and seamless execution of business initiatives.
- Act as a liaison between team members and management, relaying feedback, concerns, and suggestions for improvement.
- Demonstrated leadership experience, preferably in a restaurant or hospitality environment.
- Excellent communication and interpersonal skills to effectively interact with team members, guests, and management.
- Strong problem-solving abilities and the ability to make sound decisions in a fast-paced environment.
- Proven track record of achieving operational excellence and driving results.
- Passion for personal and professional growth, with a proactive attitude towards skill development.
- Flexibility to work various shifts, including weekends and holidays.
Requirements
Track record of "Servant Leadership" and an enthusiastic attitude
Must have flexible working availability that aligns with the needs of the restaurant
Must have a growth mindset and desire to improve and embrace feedback
Must have a proven track record of reliability
Must exhibit great hospitality skills
In our kitchens, we focus on fresh and simple ingredients. And we always have. Since the beginning, we've served chicken that is whole breast meat, with no added fillers or hormones, and we bread it by hand in our restaurants. Produce is delivered fresh to our kitchens several times a week. Salads are chopped and prepared fresh throughout the day. Whole lemons are freshly squeezed in our restaurants and combined with pure cane sugar and water (yep, that’s all) to make Chick-fil-A Lemonade®. It may not be the easy way, but it's the only way we know.
