Job Summary:
The Volunteer and Community Outreach Coordinator position is responsible for recruiting and training qualified volunteers, managing their assignments within the organization as well as develop programs to retain them. Included in this position’s responsibilities is scheduling and staffing all community outreach events. The ideal candidate will have strong interpersonal skills, be well organized and have the ability to manage a diverse group of individuals assisting in a variety of different areas.
Responsibilities & Duties:
· Hold initial orientation (shelter service, history, etc.) for new volunteers
· Coordinating initial volunteer orientations with each department in shelter to ensure orientations are properly scheduled with subject matter experts
Full responsibility for all volunteering onboarding activities, including scheduling with volunteers and coordinating with shelter departments.
Work with departments to develop volunteer shift needs (number of volunteers and schedule shifts) and incorporate shifts into volunteer portal.
*Responsible for developing website content pertaining to volunteer activities and opportunities and all volunteer marketing materials and collaborating with Marketing in posting the content on our website.
Collaborate with marketing in developing bi-lingual volunteer marketing materials.
* Recruitment of bi-lingual volunteers in all departments (including adoption ambassadors).
*Communicate via volunteer materials/orientation age and parental requirements for volunteering.
Management/oversight of community support service program.
Development and management of volunteer mentoring program, including working with departmental managers in developing training materials for mentors to use with volunteers.
- Development and management of Adoption ambassadors/greeters (public facing).
- Manage/oversight of off-site volunteer events and collaborating with shelter leadership to identify events needing volunteers.
- Identify and target businesses, school system, faith-based organizations to showcase animals and also target for volunteers.
- Accountability for generating volume of volunteers needed in all areas of departments to ensure proper staffing.
- Responsibility for using creativity to develop needed volume of volunteers in all areas of shelter (admin, photography, greeters, dog walking, cat care, kitchen, adoption events, etc.).
- Manage software system (volunteer portal) to facilitate tracking and communications with volunteers.
- Partner with Training Department to determine continuing training needs, including classes to help orange and yellow levels with specific training and command work.
- Coordinate and schedule volunteers with Shelter Maintenance Coordinator when there is no community service.
- Recruit and retain volunteers for shelter needs, event needs, etc.
- Maintain existing Community Outreach Programs and develop new ones.
- Identify and schedule adoption and human education outreaches in our designated community; report progress and share schedule of events with your direct supervisor.
- Coordinate with Marketing and Social Media Manager to develop appropriate promotional materials for community outreach and events.
- Other related duties at the shelter as needed.
Experience & Qualifications:
· High School Diploma or equivalent required; 2 years of college or Bachelor’s degree preferred but not required.
· 2 years’ experience in customer service, animal-related and/or non-profit settings preferred.
· Must have strong administrative skills, be highly organized, motivated and remain flexible under pressure.
· Attention to detail and ability to organize and set priorities a must.
· Provide assistance and advice to volunteers and visitors of animal shelter.
· Ability to work in fast-paced environment and handle more than one task at a time.
· Requires being detail oriented and thorough in completing tasks.
· Requires a positive attitude and being a team player.
· Ability to communicate and listen with tact and empathy with supervisors, peers and visitors of the animal shelter.
· This job requires the ability to work on certain weekends and holidays.
· Must have a valid driver’s license & be comfortable driving a van and/or larger vehicle.
· Bilingual (English/Spanish) preferred, but not required.
Pay: $25.00 - $30.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
