Why Butter’s House?
- Founded in 2020 by two experienced veterinary technicians with over 30 years in the animal care industry,
- Butter’s House quickly established itself as a trusted leader in pet care.
- Backed by industry organizations and supported by glowing reviews, we’ve built a reputation for combining professional expertise with genuine compassion.
- Our facility sets the standard for medical-grade safety and security, ensuring pets receive the highest level of care.
- We’re more than just lodging and daycare—we provide a safe, happy, and enriching environment where pets can thrive through tailored services and engaging activities.
- For team members, Butter’s House is an inspiring place to work. You’ll be part of a dedicated, professional community that values innovation, care, and growth.
- Employees love the supportive culture, strong mission, and the chance to make a real impact on pets and their families every day.
Job Details — Client Services Coordinator
- Do you love dogs and enjoy working in a friendly, fast-paced environment? We’re hiring a Client Services Coordinator to be the welcoming face of our daycare and boarding facility.
- This role is 30–40 hours/week and includes one weekend shift (Saturday or Sunday). Core responsibilities:
- Greet clients and pets warmly; create a welcoming lobby experience
- Answer phones, reply to emails, and provide accurate service, pricing, and availability information
- Manage reservations for daycare, boarding, and enrichment programs; check pets in/out
- Process payments, issue invoices, and maintain accurate client and vaccination records
- Provide daily updates or report cards at pick-up; coordinate with daycare/enrichment teams
- Maintain a clean, organized front desk and lobby
- Handle client inquiries or concerns; escalate when needed
- Support retail sales, social media updates, and light cleaning tasks as needed
Ideal Candidate
- Friendly, organized, and customer-focused with strong communication skills
- Comfortable working in a busy, animal-centered environment; dog-handling experience a plus
- Reliable, detail-oriented, and able to multitask while prioritizing guest experience
- Basic computer skills (scheduling, POS, email); familiarity with pet care records preferred
- Team player who supports a collaborative, growth-oriented workplace
- We prefer a candidate who can foster strong working relationships
- Candidates with a background in solution-based sales are encouraged to apply.
Compensation
- - $18–$20 per hour (DOE)
- - Employee discounts on daycare services
- - Opportunities for growth and professional development
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- Employee discount
- Professional development assistance
Ability to Commute:
- Milford, MA 01757 (Required)
Ability to Relocate:
- Milford, MA 01757: Relocate before starting work (Required)
Work Location: In person
