StatCare is a private Pulmonary, Critical Care, Sleep, and Hospitalist medical practice dedicated to providing high-quality inpatient & outpatient care to patients throughout East Tennessee. Our physicians and advanced practice providers are committed to delivering patient-centered care to ensuring continuity, expertise, and compassion at every stage of hospitalization. StatCare strives to work collaboratively with hospital partners, nurses, and support staff, improving health outcomes and elevate the standard of care for the communities we are proud to serve.
Phone Operator / Medical Records Specialists support centralized administrative operations. This position is responsible for managing incoming calls, assisting with patient and provider inquiries, and maintaining accurate and secure medical records. The ideal candidate will have strong communication skills, experience with electronic medical records, and the ability to manage multiple tasks while maintaining accuracy and confidentiality.
EXAMPLES OF DUTIES: (List does not include all duties assigned)
-
Answer and manage a multi-line phone system while providing professional and courteous assistance to patients, providers, and staff.
-
Route calls appropriately and document accurate messages for the correct departments or providers.
-
Gather and verify patient demographic and personal information when assisting with calls or record requests.
-
Process medical record requests and assist with scanning documentation into patient charts.
-
Ensure all medical records are handled in compliance with HIPAA and confidentiality standards.
-
Collaborate with clinical and administrative staff to ensure efficient communication and workflow.
KNOWLEDGE, SKILLS, AND ABILITIES
-
Strong data entry skills and experience with EMR or EHR systems (Cerner a plus).
-
Ability to gather, verify, and update patient demographic information accurately.
-
Knowledge of medical terminology.
-
Knowledge of proper spelling, grammar, and punctuation for accurate documentation.
-
Ability to prioritize tasks and coordinate work activities effectively.
-
Ability to work collaboratively with physicians, staff, and patients.
-
Strong attention to detail and organizational skills.
-
Commitment to maintaining quality, accuracy, and confidentiality of patient information.
-
Ability to understand, support, and comply with company policies, procedures, and standards of business ethics and conduct.
-
Strong customer service and communication skills.
-
Ability to manage multiple responsibilities in a fast paced healthcare environment.
EDUCATON: High School Diploma or GED required.
EXPERIENCE:
- Previous experience in a medical office, call center, or healthcare administrative role preferred
-
Experience with electronic medical record systems preferred.
WORK LOCATION: In-Person, Full-time, Monday - Friday
BENEFITS:
-
401(k)
-
Dental insurance
-
Health insurance
-
Paid time off
-
Vision insurance
Application Question(s):
-
StatCare is a nicotine free company. Will this be an issue for you?
StatCare symbolizes excellence, every patient, every time. Our success is built on a strong foundation of high-quality patient-centered care, physician ownership, collaborative relationships, and entrepreneurial spirit. We foster a culture rooted in professionalism, trust, and communication - values that extend across our internal teams and our external relationships with healthcare partners.
