Dedicated IT
Dedicated IT is a leading MSP (Managed Service Provider) with a niche focus on healthcare. Named #33 on CRN's 2022 Fast Growth 150 List, we are a household name in Healthcare IT. Our people-centric culture, amazing benefits and substantial year over year growth has positioned us as an employer of choice in the Managed Services space.
At Dedicated IT, we are invested in our employees. Their goals, growth, and success (both professional and personal) are a top priority. We offer career planning, career advancement opportunity, education/certification reimbursement, work/life balance, great benefits, and a people-focused culture.
If you would like to know more about Dedicated IT, click the links below:
https://www.linkedin.com/company/dedicated-it/posts/?feedView=all
https://www.glassdoor.com/Reviews/Dedicated-IT-Reviews-E2254858.htm
Location: Tulsa, Oklahoma 74146
Schedule: Full-time onsite at the client office
Salary: $60,000–$75,000 per year
Are you passionate about technology and ready to make a meaningful impact in the healthcare sector?
Join Dedicated IT as an Onsite IT Engineer, where you'll work directly within a client environment to support users, resolve technical challenges, and help ensure day-to-day business operations run smoothly.
In this role, you'll have access to modern tools, enterprise-class technology, and experienced technical resources to help you deliver an exceptional support experience. You'll provide hands-on assistance to users, troubleshoot a wide variety of technical issues, and serve as a trusted onsite technology resource for the client.
Our Onsite IT Engineers are customer-focused problem-solvers who take ownership of issues from first contact through resolution or clean escalation. As the onsite face of Dedicated IT, you'll build strong relationships with users, provide professional support to client leadership, and ensure the client feels supported throughout every interaction.
This is an excellent opportunity for an experienced MSP technician who enjoys working closely with users, solving problems directly, and becoming deeply familiar with a client's technology environment.
Collaborate: Leave your ego at the door. None of us is as smart as all of us. Collaboration propels us toward our common goals in a way that benefits the company, its people, and its clients.
Own: Take extreme ownership of your role and establish yourself as the go-to person in your position. Go above and beyond to deliver the right results. When you think sending an email is enough, pick up the phone and CALL.
Dedicate: Model dedication, reliability, and responsibility. Rise to challenges, follow through, and improve interpersonal experiences with clients, partners, and colleagues. Position yourself to be the most dedicated person on your team every day.
Empathize: See things from different perspectives and place yourself in others' shoes. Display genuine interest, care, and concern for our clients, partners, and colleagues in every interaction. Observe with the intent to learn and actively listen with the intent to truly hear.
Provide prompt and effective onsite support for end-user issues, ensuring timely resolution and progress within established service-level agreement requirements.
Work directly with client users to troubleshoot technology issues and maintain a positive, professional support experience.
Collaborate closely with the client, Service Delivery Manager, Team Lead, and Dedicated IT teammates to deliver high-quality service.
Take ownership of support requests ranging from routine end-user issues to more complex technical problems.
Maintain detailed ticket notes, accurately track time, and update technical documentation.
Manage support requests received via calls, chat, email, and direct onsite interactions while keeping users informed throughout the process.
Escalate complex issues to senior technical resources with clear documentation of the issue, business impact, troubleshooting completed, failed attempts, and recommended next steps.
Quickly identify and communicate potential major incidents to the Team Lead and appropriate service leadership.
Troubleshoot unfamiliar issues and develop practical workarounds when standard procedures do not apply.
Assist with software installations, device deployments, technology upgrades, and client-specific infrastructure support.
Coordinate with third-party vendors while retaining ownership of the client experience and support communication.
Act as a trusted onsite technology resource and Subject Matter Expert for the assigned client environment.
Provide hands-on support to executive and senior leadership, responding to technology needs with professionalism, urgency, and discretion.
Train end users on supported hardware, software, and standard IT processes to build confidence and drive technology adoption.
Mentor junior technicians, share technical knowledge, and contribute to a culture of continuous learning.
Collaborate with the fractional CIO and other Dedicated IT teammates on client initiatives, technical improvements, and technology projects.
Provide comprehensive support for workstation hardware, Windows and macOS devices, mobile devices, printers, scanners, monitors, docking stations, and other peripherals. Ensure users can operate effectively and experience minimal disruption.
Manage and troubleshoot Microsoft 365 services, including user access, licensing, Outlook, SharePoint, OneDrive, and other collaboration tools.
Resolve and document support tickets efficiently using ConnectWise. Handle requests via calls, chat, email, and direct onsite interactions while maintaining a customer-focused, ownership-driven approach.
Troubleshoot common network and connectivity issues involving DNS, DHCP, Wi-Fi, VPNs, and internet access. Assist with firewall-related troubleshooting and configuration within the appropriate technical and escalation boundaries.
Support Windows environments and virtual server infrastructure. Perform appropriate tasks involving file permissions, Active Directory administration, hosted resources, and user access while escalating higher-risk server or infrastructure issues when required.
Serve as a liaison for EMR, EHR, and other healthcare application support. Coordinate effectively with software vendors while retaining ownership of client communication and ensuring critical issues are addressed promptly.
Guide users through common IT tasks and best practices for technology. Help employees become more confident and productive when using supported systems, applications, and equipment.
Work closely with Dedicated IT teammates and share knowledge with junior technicians. Contribute to documentation, troubleshooting discussions, and the continued development of the service team.
Provide responsive, professional support to executive and senior leadership. Prioritize business continuity, clear communication, discretion, and an excellent user experience.
Maintain a consistent, visible presence within the client's Tulsa office. Build trusted relationships with users, develop a strong understanding of the client's technology environment, and represent Dedicated IT's commitment to responsive, white-glove service.
Minimum Education: High school diploma or GED required.
Certifications: CompTIA A+, Network+, Security+, Cisco, and Microsoft certifications are preferred. Relevant professional experience may be considered in place of specific certifications.
Technical Experience: Two to three years of experience in a help desk, service desk, desktop support, or similarly advanced technical support role is required.
MSP Experience: Previous experience working in a Managed Service Provider environment is required.
Healthcare IT Experience: Previous healthcare IT experience is preferred, including familiarity with medical clients, EMR/EHR systems, and HIPAA-sensitive environments.
Technical Tools: Experience using ConnectWise is preferred. Familiarity with troubleshooting medical software, clinical applications, or connected equipment is a plus.
Client-Facing Experience: Must be comfortable providing daily onsite support and communicating professionally with end users, managers, executives, vendors, and technical teammates.
Comprehensive Health Benefits: Medical, dental, and vision coverage to support you and your family.
401(k) with Company Match: Build toward your future with a competitive retirement savings plan.
Paid Time Off: Eight paid company holidays, three weeks of paid time off, and an additional week of sick leave.
Professional Growth: Ongoing learning and development opportunities, exposure to varied technical environments, mentorship, and opportunities to participate in client initiatives.
People-Focused Culture: Join a supportive, collaborative team that values professional development, accountability, and work-life balance.
This position periodically requires onsite technical work involving physical activity, including bending, kneeling, and crouching, as well as lifting, carrying, pushing, and pulling technology equipment weighing 60 pounds or more. Additional requirements may include safely climbing ladders, working at elevated heights, and standing or walking for extended periods within the client environment. These requirements represent the essential physical functions of the position and may be performed with or without reasonable accommodation.
Thanks for your interest in Dedicated IT!
Equal Employment Opportunity: Dedicated IT is committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran's status, disability, sexual orientation, or any other characteristic protected by law.
