Client Service Representative
Our clinics are eager to add an experienced customer service representative to our team full time. Our ideal candidate is a hard-working, client-focused person who loves animals. This position would be a cross over role between both of our convenient locations! Pet Hospital of Thornton and Broadlands Veterinary Clinic!
Role & Responsibilities:
- Customer Service
- Facilitate communications (phone, text, email and in-person) and cultivate positive client experiences
- Interact with veterinary professionals and escalate complex communications when appropriate
- Facilitate and manage appointment and surgical schedules
- Maintain accurate and up-to-date records (including client communications)
- Complete financial transactions
- Technology Focus
- Fielding and managing multi-line phone systems
- Fielding and responding to electronic communications
- Utilize cloud-based software application (EzyVet)
- Patient Care
- Safe and reliable restraint
- Basic mathematics
- Support appointment related activities as needed (i.e. obtaining histories, TPRs / weights, assisting with medical records)
- Supporting activities related to hospital admissions (i.e. verifying consent forms, patient information, medications, and fasting status)
- Facilities
- Maintain a clean and inviting environment, adhering to OSHA requirements
- Troubleshoot office machines on an as needed basis (i.e. desktop mobile workstations, telephones, credit card terminals, printers and document scanners)
Compensation & Benefits:
- Competitive salary
- Paid time off
- Paid holidays
- Pet discounts
- 401(k)
- Medical benefits - Employer contributed premiums
- Dental / Vision benefits available
- Scrub allowance
Success in this Role:
- 2+ years of veterinary experience preferred
- 4+ years of customer service experience preferred
- A strong passion for helping others
- High emotional intelligence and effective communication skills, especially in receiving and responding to feedback
- Proficiency with conflict resolution
- Ability to communicate confidently and compassionately with veterinary professionals across different roles
- Excellent time management and organizational skills, with the ability to multitask and prioritize tasks efficiently
- Strong personal accountability, reliability, attention to detail, and commitment to following through on responsibilities
Pay: $20.00 - $22.00 per hour
Benefits:
- 401(k)
- Employee discount
- Health insurance
- Paid time off
- Uniform allowance
Work Location: In person
