Job Summary
We are seeking an energetic and detail-oriented Customer Service Coordinator to join our growing team. In this vital role, you will be the first point of contact for our customers; answering incoming calls for customer scheduling requests, coordinating with appropriate personnel, and verifying point of contact and appointment times. Along with these duties, you will assist the back office team with maintaining positive customer relations to ensure smooth workflow. These duties will include scheduling, invoicing, and direct customer care. The ideal candidate is empathetic, highly organized, attentive to details, and possesses excellent customer service skills
Qualifications
- Comfortable with Microsoft Office and other computer programs
- Ability to multitask and prioritize projects
- Excellent customer service and interpersonal skills
- Excellent verbal and written skills
- Ability to critically analyze schedule data and make recommendations for improvement
Responsibilities
- Manage multi-line phone systems to handle inquiries efficiently and professionally
- Utilize Microsoft Office Suite, including Word and Google Workspace tools for data entry, document creation, and communication
- Perform data entry tasks with accuracy using productivity software
- Assist with calendar management and scheduling appointments for staff or customers
- Provide customer support by addressing questions, resolving issues, and offering product or service information
- Manage daily schedules to balance productivity, efficiency, and customer service
- Support office management tasks such as filing and maintaining records
- Demonstrate strong phone etiquette and clear client communication to ensure excellent service delivery
- Communicate with site managers and clients to inform them of any schedule or staffing change
- Coordinate across our business management team to ensure alignment
Benefits
- Remote position
- Competitive salary
- Paid time off
- Training & development
- No weekends
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Work Location: Hybrid remote in Linthicum Heights, MD 21090
