Revenue Cycle Analyst
High Hopes Children's Therapy | Alpharetta, GA
Full-Time | In-Person
About High Hopes Children's Therapy
High Hopes Children's Therapy is a growing, multidisciplinary pediatric therapy practice serving children and families throughout North Atlanta. We provide Speech, Occupational, and Physical Therapy services across multiple clinic locations and are committed to delivering exceptional care while creating a supportive, collaborative workplace where employees can grow professionally.
As our organization continues to expand, we are looking for a Revenue Cycle Analyst who is passionate about improving financial performance, solving problems, and helping build efficient systems that support our mission.
Position Summary
The Revenue Cycle Analyst is responsible for overseeing the health of the revenue cycle across all High Hopes Children's Therapy locations. This position serves as the internal liaison between our clinics and our outsourced billing partner, ensuring claims move efficiently through the reimbursement process while maintaining accurate patient accounts and maximizing collections.
This role is ideal for someone who enjoys investigating issues, improving processes, analyzing data, and making sure nothing falls through the cracks. The Revenue Cycle Analyst will work closely with our Operations Manager, Administrative Leadership, CEO, and outsourced billing team to improve cash flow, reduce outstanding balances, and ensure our revenue cycle operates efficiently.
This position is based in our Alpharetta office and supports all clinic locations.
What You'll Do:
Patient Accounts
- Manage patient account balances following insurance processing.
- Contact families by phone, email, and written correspondence regarding outstanding balances.
- Answer patient billing questions with professionalism, empathy, and excellent customer service.
- Establish payment arrangements when appropriate.
- Audit patient ledgers to ensure account accuracy.
- Assist with transferring patient balances from our previous EMR (Fusion) into Prompt.
Revenue Cycle Oversight
- Monitor outstanding insurance claims throughout the revenue cycle.
- Review aging reports and identify claims requiring follow-up.
- Track unresolved claims, denials, and appeals.
- Ensure our outsourced billing partner is working claims within expected timelines.
- Communicate with the billing team regarding outstanding issues and monitor progress toward resolution.
- Escalate unresolved concerns to leadership.
- Assist with denied claims and appeals as needed, with the opportunity to take on greater responsibility over time.
Financial Reporting & Analysis
- Prepare and monitor reports related to:
- Insurance Accounts Receivable
- Patient Accounts Receivable
- Aging Reports
- Outstanding Claims
- Denial Trends
- Collection Activity
- Revenue Cycle Key Performance Indicators (KPIs)
- Identify trends affecting reimbursement, collections, and cash flow.
- Recommend workflow improvements that increase efficiency and maximize collections.
Process Improvement
- Identify opportunities to improve revenue cycle performance.
- Monitor payer turnaround times and reimbursement trends.
- Help develop scalable systems to support company growth.
- Participate in special projects related to billing, collections, and financial operations.
QualificationsRequired
- 3+ years of experience in healthcare revenue cycle, medical billing, patient accounts, healthcare finance, or a related field.
- Strong understanding of medical insurance claims and reimbursement processes.
- Excellent analytical and problem-solving skills.
- Exceptional organizational skills and attention to detail.
- Professional communication skills, particularly when discussing financial matters with patients.
- Proficiency with Microsoft Excel and other business software.
Preferred
- Pediatric therapy or rehabilitation billing experience.
- Experience working with commercial insurance and Medicaid.
- Experience with insurance denials and appeals.
- Experience using Prompt, Fusion, or another healthcare EMR.
- Knowledge of CPT, ICD-10, and payer authorization requirements.
The Ideal Candidate
We're looking for someone who:
- Loves solving problems and finding answers.
- Notices details that others miss.
- Enjoys working with numbers and financial data.
- Takes ownership of projects from start to finish.
- Communicates professionally and compassionately with patients.
- Holds themselves and others accountable.
- Is organized, dependable, and proactive.
- Wants to build systems—not simply maintain them.
- Is excited to grow with a rapidly expanding organization.
What Success Looks Like
Within your first year, you'll help us:
- Improve patient collections.
- Reduce aging accounts receivable.
- Improve visibility into company revenue cycle metrics.
- Strengthen accountability throughout the billing process.
- Improve communication between our clinics and outsourced billing partner.
- Build systems that support continued company growth.
Growth Opportunity
This position offers significant opportunities for professional growth. As High Hopes Children's Therapy continues to expand, successful team members may have the opportunity to develop into leadership roles within our Revenue Cycle department. We believe in promoting from within and investing in employees who demonstrate initiative, ownership, and a commitment to continuous improvement.
Compensation & Benefits
Salary: $68,000–$82,000 annually, based on experience
Benefits include:
- Paid Time Off (PTO)
- Paid Holidays
- Retirement Plan
- Supportive Team Environment
- Opportunities for Advancement
Why High Hopes?
At High Hopes Children's Therapy, we believe every role contributes to changing children's lives. While our therapists work directly with patients, our administrative team plays a critical role in ensuring families receive uninterrupted care and our organization remains financially strong.
If you're looking for a position where your work has a meaningful impact, your ideas are valued, and your career can grow alongside a thriving organization, we'd love to hear from you.
Pay: $68,000.00 - $82,000.00 per year
Work Location: In person
