Newhart’s Cleaning Service
Pay: $17/hour + 5% commission on qualifying specialty cleaning sales
Schedule: Monday–Friday, 8:30 AM–4:30 PM
Lunch: 11:30 AM–12:30 PM
Benefits: Dental & Vision after 90 days + Free Oil Changes & Vehicle Maintenance
About the Position
Newhart’s Cleaning Service is looking for a professional, organized, and sales-minded Receptionist & Sales Representative to join our growing team.
This position is primarily focused on customer communication, quotes, invoicing, sales follow-up, scheduling, and CRM management. The ideal candidate is proactive, detail-oriented, comfortable with technology, and confident communicating with customers.
Primary Responsibilities
Quotes, Invoicing & Follow-Up — 35%
- Prepare and send quotes and estimates.
- Send customer invoices and assist with billing questions.
- Follow up on outstanding quotes and leads.
- Follow up after consultations and estimates.
- Track all leads, quotes, and follow-ups in the CRM.
- Identify opportunities to book additional services.
- Make sure no lead or quote is left without follow-up.
Customer Service & Sales — 20%
- Answer incoming calls, texts, emails, and customer inquiries.
- Explain services and help customers choose the right service.
- Convert leads into booked customers.
- Sell and upsell cleaning services when appropriate.
- Provide professional and friendly customer service.
- Handle customer questions and concerns.
- Earn 5% commission on qualifying specialty cleaning sales.
Scheduling & Consultations — 15%
- Schedule customer appointments.
- Schedule sales consultations for the Operations Manager/Sales Representative.
- Maintain an accurate schedule in the CRM.
- Confirm appointments and consultations.
- Communicate schedule changes with customers and technicians.
CRM & Administrative — 10%
- Maintain accurate customer records.
- Take detailed notes on calls, quotes, complaints, and follow-ups.
- Update CRM records after customer interactions.
- Use Google Docs and Google Workspace.
- Complete administrative tasks assigned by management.
Dispatch & Operations Support — 10%
- Provide minor dispatching support.
- Assist with schedule changes and last-minute adjustments.
- Communicate important job information to the Operations Manager.
- Help identify scheduling conflicts.
- Assist with keeping daily operations organized.
Customer Complaints & Team Communication — 5%
- Receive and document customer complaints.
- Gather information and communicate issues to the Operations Manager.
- Assist management with resolving customer concerns.
- Document employee/team issues that require management attention.
This position does not independently discipline employees. Team-related concerns should be documented and escalated to the Operations Manager.
Reporting & Management Meetings — 5%
- Complete an end-of-day report.
- Report sales activity, follow-ups, customer concerns, and scheduling issues.
- Track quotes, consultations, and sales.
- Attend weekly meetings with Operations Management.
- Review priorities, outstanding follow-ups, and operational concerns.
Required Qualifications
- Excellent customer service and communication skills
- Sales ability and confidence speaking with customers
- Strong organization and attention to detail
- Proficient with Google Docs/Google Workspace
- Comfortable learning and using CRM software
- Strong note-taking and documentation skills
- Professional phone, text, and email communication
- Ability to multitask and prioritize
- Ability to handle customer complaints professionally
- Dependable, punctual, and proactive
Previous experience in sales, customer service, reception, scheduling, dispatch, administration, or a service-based business is preferred.
Benefits & Compensation
- $17/hour
- 5% commission on qualifying specialty cleaning sales
- Dental insurance after 90 days
- Vision insurance after 90 days
- Free oil changes
- Free vehicle maintenance
- Opportunity for growth within a growing company
What We’re Looking For
We need someone who takes ownership and follows through. This is not simply a phone-answering position. You will be responsible for keeping leads moving, sending quotes and invoices, following up with customers, keeping the CRM accurate, scheduling appointments, and supporting daily operations.
If you are organized, motivated, professional, and enjoy working with customers while being part of a growing team, we want to hear from you!
Pay: From $17.00 per hour
Benefits:
- Dental insurance
- Vision insurance
Application Question(s):
- Would you consent to a background check? (Required)
- Would you consent to a drug test? (Required)
Experience:
- Sales: 2 years (Required)
- Customer service: 2 years (Required)
- Appointment scheduling: 1 year (Required)
Language:
Shift availability:
Ability to Commute:
- Rocky Mount, VA 24151 (Required)
Work Location: In person
