Service Manager – Top 10 Service Department
Job Summary
We are seeking a relationship-driven Service Manager to lead our high-volume service department in the Southern Wisconsin area. Ranking in the top 10 nationwide, our facility succeeds because we prioritize people over transactions. We want a leader who treats customers like family, builds long-term trust, and creates an exceptional service experience. In this role, you will lead a large team, optimize daily shop workflow using DealerTrack DMS, and maintain our reputation for elite customer loyalty.
Key Responsibilities
- Continuous Improvement: Proactively drive department growth by focusing on staff development, financial optimization, and the ongoing refinement of daily service operations.
- Relationship Leadership: Build, maintain, and protect strong, trusting relationships with our individual retail customers and local fleet clients.
- Customer Experience: Drive a culture of empathy, transparency, and clear communication throughout the entire service advisory process.
- Issue Resolution: Act as the final point of contact for customer concerns, transforming challenging situations into opportunities to win lifelong loyalty.
- Team Mentorship: Coach service advisors and technicians on customer-first communication, teamwork, and the importance of hospitality.
- Retention Tracking: Monitor customer satisfaction metrics (CSI) and retention rates, using feedback to continuously improve our service experience.
- Shop Operations: Manage daily shop efficiency and P&L targets using DealerTrack DMS, ensuring automotive and light heavy-truck workflows stay on schedule.
Qualifications
- Experience: Minimum 3–5 years of management experience in a high-volume automotive service department with a proven track record of high customer satisfaction ratings.
- Relationship Skills: Exceptional communication, emotional intelligence, and a passion for serving the Southern Wisconsin community.
- Software Proficiency: Hands-on experience with DealerTrack DMS or similar DMS systems to keep customer records, communication, and repair orders seamlessly organized.
- Technical Understanding: Strong automotive service knowledge with basic familiarity of heavy truck needs, allowing you to explain repairs clearly to customers.
What We Offer
- Competitive Compensation: Generous base salary plus performance bonuses tied directly to department growth and customer satisfaction milestones.
- Full Benefits: Comprehensive medical, dental, and vision insurance packages.
- Retirement: 401(k) plan with a strong company match.
- Time Off: Paid personal time off, and holiday pay.
- Community Culture: A welcoming, supportive work environment that values staff well-being and long-term customer relationships.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Pay: $90,000.00 - $150,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
