Job Overview
Are you someone who thrives on creating positive first impressions and keeping things running smoothly? FICS is looking for a dependable and organized Receptionist to be the friendly, welcoming face and voice of our office. This vital role serves as the first point of contact for our customers, partners, and employees, while managing front desk operations and security, handling a multi-line phone system, and providing exceptional customer service. The ideal candidate will possess strong administrative skills and demonstrate excellent organizational and communication abilities to support our office environment.
In this role, you’ll be the heartbeat of our front desk—connecting people, supporting teams, and helping create a welcoming, organized workplace every day.
Duties You'll Perform
- Answer and route high-volume calls on a multi-line phone system
- Greet visitors, vendors, and delivery couriers professionally
- Manage visitor access, mail, and package deliveries
- Keep reception and shared kitchen areas clean, stocked, and welcoming
- Support office operations and special events as needed
Experience We're Looking For
- Previous office or administrative experience in a professional setting is preferred
- Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Strong communication and customer service skills
- A disciplined approach to time management
- Professional, approachable appearance and demeanor
- Ability to multitask and stay organized
- 1–2 years of experience preferred
- High school diploma or equivalent
- Ability to move around the office and lift up to 30 lbs.
Company Overview
Founded in 1983, our company specializes in delivering flexible and comprehensive technology solutions tailored to the mortgage industry. Headquartered in a central location, we empower our clients to stay competitive by streamlining the mortgage process through innovative software and services.
Benefits:
- 401(k)
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Application Question(s):
- Will you now or in the future require sponsorship for employment visa status?
- What is your required hourly rate?
- Are you able to submit to a background screening and provide verifiable dates of employment of previous employers for the purpose of employment verification?
Experience:
- Multi-line phone systems: 1 year (Required)
Ability to Commute:
- Addison, TX 75001 (Required)
Work Location: In person
