Ace Door & Window is a locally owned, family-operated window and door company that has proudly served Northeast Florida since 1985. We provide premium window and door solutions for residential and commercial customers, including replacement, new construction, and commercial projects.
Our continued growth has been driven by hiring dependable people with strong character, a commitment to excellence, and a desire to do things the right way. We're intentional about who we hire because every member of our team plays an important role in delivering the level of service our customers expect. We're looking for someone who shares those values and wants to build a long-term career with us.
As our Front Office Coordinator, you will be one of the first people our customers interact with. This position is responsible for answering incoming calls, scheduling sales appointments, managing our lead pipeline, and helping ensure our office operates efficiently each day. Success in this role requires someone who is organized, accountable, proactive, and able to manage multiple priorities in a fast-paced environment.
Responsibilities
- Professionally answer and direct incoming phone calls.
- Schedule appointments for incoming sales opportunities with the appropriate sales representative.
- Manage all incoming leads through our CRM system (JobNimbus Marketing Hub), including entering new leads, maintaining accurate information, assigning lead ratings, and updating lead statuses throughout the sales process.
- Monitor the lead pipeline to help ensure opportunities are properly tracked and no leads fall through the cracks.
- Welcome customers, vendors, and visitors in a professional manner.
- Enter and maintain accurate customer information within our software systems.
- Assist with filing, scanning, data entry, and general administrative duties.
- Maintain an organized and professional front office and reception area.
- Order and maintain office supplies.
- Provide administrative support to other departments as needed.
Who Succeeds in This Role
The ideal candidate:
- Takes ownership of their responsibilities and follows through.
- Has exceptional attention to detail.
- Is dependable, punctual, and accountable.
- Thrives in a fast-paced environment and can effectively prioritize multiple responsibilities.
- Is proactive and looks for ways to improve processes or help others without being asked.
- Communicates professionally and courteously with customers and coworkers.
- Is comfortable using computers and learning new software.
- Enjoys being part of a team and contributing to the success of the company.
Previous office or customer service experience is helpful, but not required. We are willing to train the right individual who demonstrates the qualities above and is eager to learn.
Benefits
- $20.00-$23.00 per hour
- Quarterly performance bonuses
- Monday-Friday schedule (8:00 AM-5:00 PM)
- Health, Dental, Vision, and Life Insurance
- 401(k) with Company Match
- Paid Holidays
- Paid Time Off
- Company-sponsored summer outing and Christmas party
- Professional, team-oriented work environment
- Opportunity for long-term growth with an established, family-owned company
We're looking for someone who wants to build a career—not just find their next job. If you're dependable, organized, enjoy helping people, and take pride in doing things the right way, we'd encourage you to apply.
Job Types: Full-time, Part-time
Pay: $20.00 - $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Required)
Language:
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Jacksonville, FL 32216 (Required)
Work Location: In person
