About WOW Brand
WOW Brand provides innovative POS and payment solutions that help merchants operate more efficiently and grow their businesses. We combine technology, reliable support, and industry expertise to deliver exceptional experiences for our customers. Join our team and help shape the future of commerce and payments.
About the Role
We are seeking a POS System Specialist who is fluent in both Chinese and English to support our growing POS business. This role combines technical support, software and hardware testing, quality assurance, and cross-functional coordination. You will serve as a bridge between technical teams, sales teams, and merchants to ensure successful implementation and support of our POS solutions.
Key Responsibilities
- Develop, document, and execute comprehensive system test plans, test cases, and test scripts.
- Perform software, hardware, and integration testing for POS systems and related products.
- Conduct data validation and analyze test results to ensure system functionality, accuracy, and quality.
- Record, report, track, and retest bugs and defects throughout the software development lifecycle.
- Collaborate closely with software developers, product teams, and engineers to investigate and resolve issues.
- Support continuous improvement of testing methodologies, processes, and documentation.
- Act as a liaison between technical, product, and sales teams to facilitate clear communication and project execution.
- Provide Level 1 technical support to merchants during onboarding, implementation, and daily operations.
- Troubleshoot software, hardware, networking, and payment-processing issues and escalate when necessary.
- Assist with merchant training, product demonstrations, and system setup.
Qualifications
- Fluent in Chinese and English (spoken and written).
- At least 1 year experience in software testing, quality assurance, technical support, or POS systems.
- Familiarity with bug-tracking tools and test documentation practices.
- Strong analytical and problem-solving abilities.
- Ability to work effectively with both technical and non-technical stakeholders.
- Self-motivated, detail-oriented, and capable of managing multiple priorities.
Pay: $4,000.00 - $5,500.00 per month
Work Location: In person
