At Keystone, we're not simply filling a positin - we're looking for someone to help ild something that doesn't exist yet! We're creating a frameless Ready-to-Assemble cabinet system specifically for professional remodeling contractors and believe the right person can have an enormous impact on its success.
If you enjoy solving problems, helping customers succeed and making work easier for the people around you, We'd like to meet you!
Who we are:
Keystone Wood Specialties is a family-owned manufacturer in Lancaster County, PA. Our purpose is simple: help people find enjoyment in their work.
We believe craftsmanship humility, continuous improvement, and lasting relationships are just as important as the products we build. We're creating a contractor-focused frameless RTA cabinet system, and we want to build it the same way we've built our company - with practical solutions quality people and a long-term perspective.
Why this role exists:
This is not a traditional sales position, and it is not a engineering role.
Engineering designs and improves the cabinet system. This role apples that system in the real world.
You will become the technical face of the RTA cabinet line, helping contractors through their first projects, validating orders before production, identifying opportunities to simplify the process, and helping our team continually improve the customer experience.
What are the responsibilities:
* technical product demonstrations and customer consultations.
* Guiding contractors through successful first RTA orders.
* Helping customers select the appropriate cabinets, hardware and accessories.
* Reviewing and validating orders before production.
* Processing orders through our ERP and established Mozaik workflow.
* Working with Engineering to identify improvements to products and workflow.
* Creating documentations and Training our Customer Service and order Entry on standard processes.
* Serving as the internal and external technical product expert for the RTA line.
What Success looks like:
Success in this role is not measured only by sales. It's measured by the strength of the system you help to build.
* Contractors trust Keystone because of your expertise and responsiveness.
* First orders move smoothly from customer to production.
* Customer Service confidently handles routine RTA orders using the standards you have helped establish.
* Engineering spends more time improving the product and less time answering repetitive application questions.
* Each month the RTA ordering experience becomes simpler for both customers and coworkers.
The Ideal Candidate:
We are looking for an experienced cabinet professional who enjoys working with people as much as working with cabinetry.
* Strong frameless Cabinet knowledge gained through installation, design, estimating, project management, manufacturing or technical support.
* Comfortable learning software and technical workflows.
* Excellent communicator and teacher
* Naturally curious and driven to improve systems.
* Collaborative, humble and aligned with a family business culture.
Join us as a RTA Product Specialist! We offer a comprehensive benefits package which includes Medical, dental and vision coverage, Company paid Short Term Disability, Company paid Life Insurance, 9 Holidays, Vacation time, 401(k) plan and more.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Work Location: In person
