Position Summary
The Cleaning Operations Coordinator oversees the day-to-day operations of the cleaning team to ensure exceptional service, efficient scheduling, and high customer satisfaction. This role serves as the primary point of contact for cleaners, clients, Airbnb hosts, and property managers while ensuring jobs are completed on time and to company standards. The ideal candidate is organized, proactive, detail-oriented, and thrives in a fast-paced environment.
Key ResponsibilitiesOperations Management
- Coordinate daily cleaning schedules and assign jobs to team members.
- Monitor employee attendance, punctuality, and job completion.
- Ensure all cleanings are completed according to company quality standards.
- Respond quickly to schedule changes, emergencies, and call-outs.
- Conduct routine quality inspections and provide coaching when necessary.
- Track employee hours and verify timesheets.
Team Leadership
- Serve as the primary support person for cleaning technicians.
- Train and onboard new employees on company procedures.
- Motivate staff while maintaining accountability and professionalism.
- Assist with performance evaluations and disciplinary documentation.
- Ensure cleaners have the necessary supplies and equipment.
Client Relations
- Answer incoming phone calls, emails, and text messages.
- Schedule new bookings and manage recurring appointments.
- Communicate with homeowners, renters, Airbnb hosts, and property managers.
- Resolve customer concerns professionally and promptly.
- Follow up with clients after services to ensure satisfaction.
Scheduling & Administrative Duties
- Manage scheduling software and optimize daily routes.
- Confirm appointments and communicate arrival times.
- Track cancellations, reschedules, and last-minute requests.
- Maintain accurate customer and employee records.
- Assist with payroll information by verifying employee hours.
Quality Control
- Collect before-and-after photos from cleaners.
- Review completed jobs for quality assurance.
- Ensure company checklists and cleaning standards are followed.
- Address deficiencies by coordinating touch-ups when necessary.
Inventory Management
- Monitor cleaning supply inventory.
- Order supplies as needed.
- Ensure company vehicles and equipment remain organized and operational.
Business Development Support
- Respond to online inquiries and estimate requests.
- Assist with client retention and referral follow-ups.
- Coordinate with marketing efforts by requesting customer reviews.
- Build and maintain strong relationships with Airbnb hosts and property managers.
Qualifications
- High school diploma or equivalent (Associate's degree preferred).
- 2+ years of experience in operations, scheduling, customer service, hospitality, or management.
- Previous experience in residential cleaning, hospitality, or property management is highly preferred.
- Strong organizational and multitasking skills.
- Excellent verbal and written communication skills.
- Ability to problem-solve independently.
- Proficiency with scheduling software, Google Workspace, Microsoft Office, and smartphones.
- Valid driver's license and reliable transportation.
Preferred Skills
- Leadership and conflict resolution
- Time management
- Customer service excellence
- Scheduling and logistics
- Attention to detail
- Ability to work under pressure
- Professional communication
- Adaptability and flexibility
Physical Requirements
- Ability to occasionally lift up to 40 pounds.
- Ability to travel between job sites when needed.
- Occasionally assist with cleaning during staffing shortages or high-demand periods.
Performance Metrics
Success in this role will be measured by:
- Client satisfaction ratings
- Employee retention
- On-time job completion
- Schedule accuracy
- Reduction in customer complaints
- Quality inspection scores
- Team productivity
- Revenue and booking growth support
Compensation
- Competitive hourly wage or salary (based on experience)
- Performance bonuses
- Paid training
- Mileage reimbursement (if applicable)
- Opportunity for advancement into an Operations Manager role
This position is ideal for someone who enjoys leading people, solving problems, and ensuring every client receives a five-star cleaning experience while helping grow a professional cleaning company.
Pay: $20.00 - $30.25 per hour
Benefits:
- Paid training
- Referral program
Application Question(s):
- Are you ambitious and a professional communicator?
Education:
Experience:
- Operations management: 2 years (Preferred)
Shift availability:
Ability to Commute:
- Stockton, CA 95205 (Preferred)
Work Location: Hybrid remote in Stockton, CA 95205
